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MainTrax is a leader in speech analytics expertise and offers a prosodic solution for pre-hire agent assessments. Speech analytics is both an art and a science.
05/23/2019
Great article from our CEO Scott Bakken over on the Voci blog today! Over-promising agents can cause severe repercussions for your company legally. Read more to find out how can help you address these issues:
Over-Promising in Telemarketing: Achieving Zero Tolerance with Speech Analytics Improper telemarketing practices that lead to enforcement actions against businesses are, fortunately, rare. But the penalties (along with many other business headaches) can be steep.
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