HospitalityJobs.com

Most of the restaurant chains are still struggling to find the talent and control inventory and labor costs. With other industries joining the mix for same talent pool, Hospitality service establishments have to bring their A game for hiring. Read the full article at: www.HospitalityJobs.com/blog/132

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Oak Crest is looking for everyday heroes who want to make a real impact in the lives of seniors. If you’re ready to take your career to new heights, join us. In addition to a rewarding career, you’ll enjoy an industry-leading total rewards package that includes a competitive salary, an impressive package of health and dental benefits, paid time off and volunteer hours, tuition reimbursement, 401(k) with employer contribution, opportunities for career growth and advancement, and much more!The Maintenance Mechanic will provide overall upkeep of residential apartments and public areas in our beautiful, (5-star rated community, award winning or in our beautiful campus setting). How you will impact the team:Provide prompt responses to residents maintenance work orders.Contribute to the General Services' team visibility and reputation for problem-solving and enhancing the resident living experience.Perform routine and emergency repairs in residential apartments and community public areas including electrical malfunctions, repair/replace plumbing and lighting fixtures, and other maintenance needs that arise.Perform necessary maintenance of HVAC equipment, including scheduled preventive maintenance, and responding to emergency calls.What we offer:Well and sick visit coverage for visits to Employee Health & Wellness Center for employees 18+.Exceptional community design and state of the art construction, with all maintenance activities performed on campus. Strong career growth and development opportunities in unique senior housing sector.What we require:Minimum of 2-4 years of maintenance experience in a residential apartment complex, commercial building setting, or construction-related industry.High school diploma or GED.

ResponsibilitiesProvide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Ensure the Front Office team passes all brand standard audits.• Run the "perfect shift" and ensure checklist items are completeEnsure Front Office staff deliver on brand standards.Supervise Front Office staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks.Assign specific duties to staff for efficient operation of departmentOversee department in absence of Department ManagerCapable of performing all hourly functions and operating all equipment in department.Assist in training new associates and cross-training existing associates.Assist in interviewing and hiring new associates for the department.Resolve routine associate issues as needed and bring issues to the attention of the AGM and GM as necessary. Make recommendations to manager in accordance with progressive discipline policy.Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.Promote teamwork and associate morale. Treat people with respect.Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.Conduct daily preshift meeting. Know laws concerning treatment of trespassers.Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment.Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system.Count bank at beginning and end of shift.Report all cash over/shorts to management. Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.Meet and greet arriving guests ensuring all Front Office Staff provide excellent guest service.Maintain a thorough knowledge of the reservation system.Ensure that all equipment is maintained in accordance with service standards and that outages are reported and resolved in a timely manner.Ensure that all credit policies are being followed and that the credit report is resolved daily. Ensure PCI compliance.Ensure security and confidentiality of all guest and hotel information and material.Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.Attend work on time as scheduled and adhere to attendance policy.Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.Wear uniform, including nametag at all times in accordance with the Standards of Appearance.Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual.Cover night audit shift as necessary.Work nights, weekends, and holidays as necessary.Perform other duties as assigned.SKILLSPrevious OnQ experience is requiredWORKING CONDITIONSLift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.