ByHeart

We know how hard these past few days have been, and how many of you have been waiting to hear from us. You deserve clarity and real support, and we’re here to provide both—24/7.

📞 Call our Parent Experience Team at 866-201-9069. Our Parent Experience Team is now available 24/7 to answer your questions, offer reassurance, and make sure every parent gets the care they need. You can reach us directly or request a call back.

To make sure we can get back to you as quickly as possible by phone, our team will not be responding to emails at this time. If you’ve already reached out by email, you’ll receive a message from us shortly with important FAQs and our direct phone number so you can connect with someone right away.

➡️ Information about refunds: Orders placed on ByHeart.com on or after October 1, 2025 will be eligible to receive a refund. Please call us at 866-201-9069 and our team will assist you. We’re available 24/7.
- Customers will receive a refund of up to two units of ByHeart product—cans or Anywhere Packs.
- First-time customers will receive a full refund on their first order, staying true to our ByHeart Promise.

If you purchased ByHeart through one of our retail partners or Amazon, please contact the retailer directly and they will assist you with your refund options.

Our team is here—day and night—to help make this right.

We know that switching formulas is not an easy decision or process, and we want to support ByHeart families who might not know where to start.

After we initiated our nationwide recall, we reached out to our friends at Nara Organics, who share our same dedication to supporting families during this difficult time.

To help ByHeart families make a smooth transition to a new formula, Nara Organics is offering ByHeart families 20% off your first order and free express shipping (you’ll receive it within 1–2 business days).

Use code NARAFRIEND20 at checkout for 20% off your first order of full size cans at nara.com.

What we like about Nara Organics:
➡️ Organic whole milk, no skim
➡️ Lactose as a major carb
➡️ Prebiotic GOS
➡️ DHA and ARA
➡️ No soy, no palm oil, no corn syrup, no GMOs

As always, we recommend consulting your pediatrician if you have any questions about your baby’s specific nutritional needs when switching formulas.

You can learn more about Nara Organics and their formula from at the link in bio.

Please note: Nara has a 1:1 water-to-powder ratio, which is different from ByHeart, so please reference the Nara Organics can for mixing instructions.