Six Sigma Development Solutions, Inc. (SSDSI)

Your green dashboard is lying to you.

On the latest Why They Fail episode, host Kevin Clay, MBB sits down with guest Melissa Sherman.

She has 27 years in the utility industry, serves as Board Vice Chair of the Michigan Lean Consortium, and has watched "flavor of the week" initiatives burn out one team after another.

Her point is simple.

Haphazard continuous improvement doesn't just waste money.

It teaches your frontline not to believe you.

Deploy tools without a stable foundation, and the novelty wears off in months.

Teams revert to old habits. Trust erodes. The next initiative starts from further behind than the last one did.

Melissa's fix isn't another tool.

It's psychological safety first, because a team that fears blame will hide the exact problems you need to see.

Only then does value stream mapping and floor coaching actually work.

In her own case, that shift produced a three million dollar operational gain.
Are you solving your loudest problem, or your real constraint?

🎧 Full episode with Kevin Clay and Melissa Sherman: https://bit.ly/4wJm9FD

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"We don't want to be that rigid" is the reason your best process only exists in one person's head.

Standard work isn't red tape. It's the difference between a process that survives someone quitting and one that quietly collapses the day they do.

Every time someone tells me SOPs kill flexibility, I ask: flexible for who?

It's certainly not flexible for the new hire guessing how the last person did it from memory.

Document the best known method today. Improve it the moment you find a better one.

That's not bureaucracy — that's how expertise scales past a single irreplaceable person.

The goal was never a binder nobody reads. It's a floor that keeps running smoothly no matter who's standing on it that day.

Is your team's best process written down anywhere, or does it only live in someone's head right now?

Get it here: https://sixsigmadsi.com/product/online-lean-six-sigma-green-belt-certification/?utm_source=social+media+post&utm_medium=facebook
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