GACEP

We are pleased to announce a new episode of the Thought Leadership Podcast Series, The CX Live!, hosted and produced by GACEP member Darby Mason-Werner, as a service to her fellow members. Visit https://www.gacep.com/podcasts for a direct link to this episode as well as past episodes.

Episode 97: Applying Evolutionary Biology to Design More Connected Customer Engagements with Dan Riskin, PhD

Fresh from delivering his fantastic keynote address at the GACEP Spring Conference in April, Evolutionary Biologist, TV Host, Keynote Speaker, and Bestselling Author, Dan Riskin, Ph.D., shares how principles from evolutionary biology and human behavior can help organizations design more connected, memorable customer engagements. From the role emotion and curiosity play in how people learn and retain information to the impact of active problem-solving and diverse team dynamics, we discussed how brands can create experiences that deepen engagement, strengthen relationships, and influence buying decisions. Known for blending humor with science-backed insights, Dan brings a unique perspective on human behavior, communication, and connection that organizations can apply today.

The GACEP Team was in Silicon Valley last week for a Spring Conference Tour Day run-through with fabulous Hosts at Cloudera, Rubrik, ServiceNow, Visa, Verkada, Workday, and Zoom. Each team did a fantastic job and thoroughly enjoyed connecting with one another (as GACEP members always do)! They are ready to host you at the 2026 Spring Conference April 20-22! https://www.gacep.com/ev_calendar_day.asp?date=4/20/2026&eventid=122