Comfort Inn & Suites

Comfort Inn & Suites Decatur Alabama seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in managing front desk operations, handling guest inquiries, and maintaining the overall efficiency of hotel services. 11 PM till 7 AM SHIFT

Duties

Greet and welcome guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
Handle guest inquiries and complaints with professionalism and a solution-oriented approach.
Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
Operate phone systems to manage incoming calls, take reservations, and relay messages as needed.
Assist in night audit procedures as required, ensuring financial accuracy at the end of each day.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
Maintain a clean and organized front desk area to enhance the guest experience.
Requirements

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: 40 per week

We will be opening soon
Now hiring 2 positions for front desk one is
24 hours relief shift
Saturday 7 AM till 3 PM and Monday and Tuesday 11:00PM till 7:00AM with night audit duties
The other front desk shift is night audit
11pm till 7am Wednesday Thursday Friday Saturday and Sunday night audit 40 hours
CHOICE HOTELS EXPERIENCE A PLUS A+++++
To apply please contact me by email [email protected]

Need person with choiceadvantage experience
Pay is based on experience,
40 hours a week
Meet guest demands
Check in majority of reservations and answer phones
Take care of guest complaints. Be productive during your shift.
All accounting functions
Do bucket checks and compare your list to your system
Verify all accounts postings and balances
Check-in/check-out guests
Utilize CLC Hotels system
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and walking guest
Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Abilities:
Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Other duties as assigned, of which the associate is capable of performing.

Christmas party with the team