United World Telecom

Building global customer support isn't just about hiring agents in different regions.

It's about creating a support experience that feels local everywhere.

With Zendesk + United World Telecom, businesses can:

🌍 Add local and toll-free numbers in 160+ countries
📞 Route calls intelligently across teams and regions
🕐 Support follow-the-sun operations
📊 Access advanced call reporting and insights
🤝 Deliver a more consistent customer experience

As customer expectations continue to rise, global support infrastructure becomes a competitive advantage.

See how:
https://bit.ly/4oFv1Yx

Building Global Support with Zendesk and United World Telecom Integrate UWT with Zendesk to build 24/7 global support. Get local numbers in 160+ countries and advanced routing for a local CX.

What happens when support calls aren't routed correctly?

It starts with one misrouted call.

Then:

❌ Longer wait times
❌ Multiple transfers
❌ Frustrated customers
❌ Lower first-call resolution rates
❌ Increased workload for agents

For global support teams, every transfer adds friction.

Customers expect to reach the right team the first time—regardless of where they're calling from.

That's why intelligent call routing matters.

Route calls based on location, language, business hours, department, or agent availability, and create a smoother experience for both customers and support teams.

Good support starts before an agent says "hello."