ComNet Solutions

VOIP Telephone System Solution Portfolio: System Reliability
Most of today’s sophisticated software controlled VOIP telephone systems have over 400 standard or optional features while most businesses only use an average of 10 to 12 on a daily basis. It is important to maximizing your system investment by converting relevant features into direct or indirect benefit, measureable impact and overall value to your specific business. This is done by aligning the system hardware and software configuration, feature allocation, programming and network access to the workplace (environment), the workforce (employees), the customers (callers) and the business goals and objectives. Partnering with a company like ComNet Solutions that embraces the solutions portfolio/benefit suites strategy through its customer lifecycle experience commitments can be just as important decision criteria as the system itself and the initial investment. This first of five solution portfolio posts focuses on: Reliability Solutions Portfolio – The Imperative to Sustain Business ContinuityVO
Industry leading manufacturer through local authorized (certified) dealer – ComNet Solutions

•Leading-edge system component manufacturing, quality control, extended MTBF, standard one year warranty with managed services or optional extended warranty
•Enterprise level server hardware no moving parts or heat reliability with dedicated or optional virtual (ISS) communication system software and optional applications
•Virtually bullet proof Lynux (Mitel) or Windows (Toshiba) operating system, optional software assurance and stable, native applications from a proven, global leading manufacturer
•Standard or traditional level of performance (operation) with survivable remote locations
•Optional mission critical fail-safe (redundant) performance with battery backup
•Serviceability suite with scheduled or on-demand system monitor, alarms, reporting, external and internal alerts, remote (web) diagnostics with recovery, hot swap hardware and live (online) software upgrades and programming
•System and network design, certified installation and lifecycle managed services options

VOIP Telephone System Solution Portfolio: Business Performance
This third of five solutions portfolio/benefit suite focuses on:
Business Performance Solutions Portfolio – The Imperative to Drive Front-office, Revenue and Service Center Performance with Top-line Impact
Enhance incoming caller access, service and compete aggressively through positive customer experiences. Objectives include driving customer acquisition, sales, revenue, profit, and improving productivity and service.

•Research, marketing campaigns, sales, and service multimedia contact (call) centers (ACD)
•Information and communications security suite to include encryption and other industry specific privacy regulation compliance capabilities
•Virtual trunking, direct in lines, priority routing, flexible call answering, camp-on with routing and ring-back options and other inbound call management capabilities
•Call handling suite through attendant consoles, direct station selection/BLF, caller ID, automated attendant and flexible interactive voice response
•Inbound and outbound call detail capture, reporting and automated or on-demand system wide or individual station voice call recording with warning
•Personnel locater suite through phone, zone and all page, page park with flexible pick-up and hands-free voice announce and calling
•Multiple tenant service with flexible numbering, system and station feature allocation and other potential revenue stream capabilities
•Internal and external emergency (security) alarms, stations and first responder notification
•Station user and customer conference and collaboration anywhere, anytime (personal email) with optional multimedia conferencing
•Automated appointment scheduling, customer notifications (alerts), promotions and appointment confirmations through virtual voice mail boxes
•Customer experience suite with music (file based), recorded announcement, event notifications, caller options and other on-hold applications
•Inbound call routing suite through scheduled or on-demand time-based, skills-based and other flexible call routing capabilities
•Variable night modes with caller routing and station ringing or forward options

VOIP Telephone System Solution Portfolios: Individual Productivity
This fifth and last solutions portfolio/benefit suite post focuses on:
Productivity Solutions Portfolio - The Imperative to Boost Employee Contribution
Increase individual premise, remote, home based or mobile employee productivity and contribution. Support executive level planning, negotiating, decision making, problem solving, organizational leadership and resource management.

• Executive productivity suite including personal numbers, follow-me, find-me flexible call routing, secretary/boss integration, conferencing, station camp-on/barge-in, speed-dial, last number redial, message waiting, call log and other executive capabilities.
• Handset, full-duplex speakerphone or flexible wired or wireless head-set operation, background music through phone and other applicable station accessories
• On-demand or scheduled staff (employee) voice, video, FAX, text or web or email collaboration, unified messaging and personal (in/out/busy) LED status indication
• Personal productivity suite through calendar, contact list, voice mail, email (Outlook), CRM systems and other business and personal device synchronization capabilities
• Flexible remote location hot desking, alternate phone log-in, dynamic extensions and personal mobility through (Apple/Android) smartphone interface and optional softphone laptop and tablet connectivity
• Instant and unified voice/email messaging (Voice to text/text to voice) and personal or virtual voice mail boxes
• Digital stylish and easy to use endpoints (phones) with handset or headset operation, programmable feature keys, digital display, voice prompts for ease of use
• Ethernet pass-through, system level OAI, station level CTI and other vertical market group (third-party) computer integration applications

Six External Forces of SMB Impact
Virtually any, often uncontrollable external force of business change that impacts small and medium business (SMB) today falls into one of the six categories listed below. An obsolete communication (Phone/voice) system and network that is not updated, integrated with your information (Computers/data) system and aligned with your business can often compound the negative impact of these forces on your business. A telephone system deploying VOIP technology integrated and aligned can help harness these forces, drive business performance, deliver positive customer experiences and provide a competitive adangage while managing operational costs.

Society (Consumers): One of the most significant forces of impact is societal shifts driven by the generation power shift, a lifestyle transition, and growing “consumerism”.

Economy (Money): The second category of forces that are impacting businesses deals with global and local economic conditions, financial and investment challenges.

Marketplace (Industry): General business dynamics, marketplace inhibitors and industry trends and competitive environment consistently play a key role in the shaping of business.

Events (Environment): The perceived or real impact of current natural disasters, acts of terror and other man-made crisis situations.

Policy (Standards): Obviously one of the key forces of change deals with policy and the impact of government, regulatory, and standards on the industry and the business.

Innovation (Technology): This last force of change impacting business is technology evolution and the alignment of your information and communications technology (ICT) infrastructure and network to impact business performance.

If it is time for your telephone system and network to keep pace with your information system connect with the ComNet with over 125 years of combined employee industry experience and customer commitment. www.comnetsolutions.us or call Columbus: 614-210-0994 or Dayton: 937-231-3991.

ComNet Solutions Through its local ComNet Solutions partnership, Toshiba, a global leader in information and communication technology innovation delivers leading edge telephone systems, applications and network solutions designed to meet the most demanding voice and data communication needs of any size or type of business . . . Learn more: http://comnetsolutions.us/toshiba-solutions-page/