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Here are two excerpts from the introduction of Microsoft's recently released Inclusive Design for Cognition Guidebook:

"Microsoft launched the Inclusive Design Toolkit in 2015, a set of guidelines for building products that help people of all abilities realize their full potential. The toolkit is based on three principles:

1. Recognize exclusion
2. Learn from diversity
3. Solve for one, extend to many"

"This addition is a first step in addressing cognitive exclusion, which occurs when products don’t account for the different ways people perceive and understand the world around us."

Microsoft Inclusive Design Microsoft Inclusive Design is a practice that anyone who creates and manages products and services can use to build more inclusive experiences for everyone. Get the principles, guidebooks, workshop tools, videos, and many more free resources.

This short article walks through the basics of design thinking (with helpful images). It defines each of these five steps:

1. Empathize - understand user needs
2. Define - develop a clear problem statement
3. Ideate - get creative with brainstorms, sketches, etc.
4. Prototype - create low-fidelity physical or digital prototypes
5. Test - test prototypes with users, get feedback, and repeat

User-Centric Approach to Problem-Solving In today’s fast-paced and ever-changing world, businesses and organizations are constantly facing new challenges and problems. In order to…