DLT Logistics Support Team

Meet Lyn.

She joined the DLT team this month, and we are so glad she did.

Lyn is a Logistics Coordinator — which is a fancy way of saying she's the person watching your shipments while you're on the phone with your customer, in a meeting with a prospect, or finally sitting down to dinner. She's catching the problems early. She's making the calls that prevent the bigger calls. She's working your book like it's hers.

You don't always see what a great Logistics Coordinator does. That's actually the point. When the day goes smoothly, that's her. When the problem gets handled before it becomes a problem — that's her too.

Lyn, welcome to the dream team. We're lucky to have you.

The dream team behind every great independent agent.

For fifteen years I watched the strongest freight agents hit the same wall.

Not a sales wall. They were great at sales. The wall was quieter, the quoting, the tracking, the customer who needs an answer at 4:47 on a Friday, the invoice that never got resolved because there are only so many hours in a day.

The work that grew their book was the same work that kept it from growing. And most never saw it coming, because it didn't look like a problem. It looked like being busy.

That's the trap. It was never something you could power through. It was a capacity problem, and capacity has a ceiling.

The agents who break through don't work harder. They take the weight off their plate and get back to what they're actually paid for.

If that wall sounds familiar, send me a message.

dltlogisticssupportteam.com

Yesterday I asked if you could take the volume that's coming back. Here's the honest answer: not while you're the one booking every load, chasing every update, and resolving every invoice yourself.

That's not a hustle problem. It's a capacity problem.

So here&'s the play. New freight comes in, your dedicated team absorbs it while you keep selling. Your existing customers feel zero difference. And every email and call reflects your brand, so your customer can't tell where you end and we begin.

That's how you say yes to more volume without dropping service on the accounts you already won.

The market is turning. The agents who can absorb the freight pull ahead.

If DLT has it, it's handled.

dltlogisticssupportteam.com

For four years, freight was a buyer's market. That's changing.

Q1 revenue came in 4.3% over last year, the strongest gain since 2022, and trucking added jobs in April for the first time in a long time. The recovery is starting to show.

Here's the part that gets missed. A turning market doesn't reward everyone. It rewards the agents with room to take the freight.

Produce season is already pulling trucks off every lane. Florida re**er rejections are at 16.66%, about triple the last three years. Spot rates are 45% over last year with no Memorial Day slowdown. The volume is coming back into a market that's already tight.

The agents who built operational capacity during the slow years can absorb it. The ones still buried in the day-to-day will watch it pass.

Can you take the volume?

dltlogisticssupportteam.com

This week one of our agents sent this message to the team after a tough situation got handled:
"Just a quick thanks to all the team for a quick recovery, appreciate your efforts under this stressful situation."
Stressful situations happen in this business. Loads go sideways. Carriers go quiet. Customers get worried. The whole thing gets uncomfortable fast.
What matters is who's in the foxhole with you when it does.
Charles wrote this to the operators because they were in there with him. Not behind him. Not in a queue. With him. Owning the problem, working the phones, getting it back on the rails before it became something worse.
To the team on this one — this message is for you. You showed up the way you always do. The agent noticed. That's how we know the standard held.
The agent's reputation is what we protect.

Meet Dean Yauder.
Dean is one of our new Customer Support Specialists — the second of four new operators joining the DLT dream team this month.
He's been in logistics and supply chain since 2016. He's worn just about every hat there is along the way — customer service, operations, coordinator, global control tower. What he loves most about this work isn't the systems. It's the relationships you build with customers through the screen, day after day.
Off the clock: gamer (he plays with his wife and daughter), pickleball newcomer, devoted Japan traveler, and powered entirely by milk tea.
When your customer emails DLT now, there's a good chance Dean is the one on the other side of that screen — reading carefully, owning the answer, treating your reputation like it's his own.
Welcome to the team, Dean. We're better with you on it.
We don't provide fragmented or transactional help. We build integrated teams.

Years ago a customer nearly fired us.
Not because something went wrong on a shipment. Because we waited too long to tell her something had gone wrong.
We were holding the bad news. Trying to fix it first. Trying to deliver it wrapped up neat.
She found out from her own customer before she heard it from us. That was almost the end.
I think about her a lot. Every single one of our service standards traces back to that lesson.
The customer doesn't need the perfect version of the update. They need the honest version of it, and they need it now.
Transparency builds trust faster than perfection ever will.
It's true in business. It's true in leadership. It's true at home.

Memorial Day week always exposes who planned and who didn't.
The agents calling around Tuesday morning trying to find trucks for loads that should've been booked Friday — that's the freight version of doing your taxes on April 14th.
Our team spent last week reading the lanes that were going to sting this week. Loads got covered ahead of the gap. Trucks got committed. Customers got the heads-up about transit shifts before they had to call and ask.
Nobody on our agents' books is white-knuckling this Tuesday.
That's the whole point.
We know before you have to ask.

Today, we pause to honor the brave men and women who gave everything for our freedom. 🇺🇸
Their sacrifice will never be forgotten.

From all of us at DLT, we wish you and your family a meaningful and reflective Memorial Day. ❤️🤍💙