GCET

Thursday 2/12/26
Update - 4:07pm

Residential Internet service is back up. If you do not reconnect automatically, please cycle your router by unplugging the power cord from the back of your router. Wait 20 seconds and then plug it back in.

A couple things:

- After an outage the network can be a little unstable for a bit. Your speeds may fluctuate and a few of you may even have to power cycle again.

-TV links are being worked on now and we are hopeful they will come up soon.

Thank you so much for your patience and your restraint. This was terrible for everyone. We sincerely apologize and we will begin work on revising our network plan to better safeguard the stability of the network as soon as we have completed the work of helping everyone reconnect.

GCET Offices are Closed today due to the storm. For Customer Service, please call 413-775-6400

GCET will be closed on Monday, September 1st in honor of Labor Day.

If you were without internet this morning, please power cycle your router. Please be sure the ethernet cord is still plugged in to port 5 and then unplug the power and wait 10 seconds before plugging it back in. Wait 5 minutes and your service should be restored.

As of 9am 8/11/25 all service was restored.
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We are still experiencing issues with 2 areas, the north portion of Birch and a section of Davis and Pierce. If you are in those areas, power cycling may provide you internet but it may be slow. We will dispatch our technician first thing tomorrow morning to trouble shoot these two locations. We apologize for the inconvenience.
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Updated 10:30am: Almost all service has been restored. There are two isolated access points that continue to not provide internet. We will need to dispatch our technicians to these locations first thing AM. We apologize for the issue this morning and appreciate everyone's patience.

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Update 10am: Our network team continues to work on the impacted equipment. We hope to have an ETR for the remaining impacted customers shortly.

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Update 8:15am: We have isolated the issue to one of our huts power supplies. We have restored power and internet was restored to most affected customers. However, we have one piece of equipment that is still having issues. We continue to work on restoring service to the remaining customers.
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We are aware of an issue with some people‘s Internet this morning. We are currently investigating the cause. We do not have an ETA of restoral at this time.

time.in

Update at 5:30pm: GCET TV APP has been restored on Roku devices. If you missed your show, you can use the replay or DVR options to watch it.
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Our GCET TV app is currently down. Our partner is working to resolve the issue as quickly as possible. We will keep you updated. Thank you for your patience.