Shop Marketing Pros

Every shop needs a marketing plan, but too many are relying on random tactics instead of a clear strategy.

That's exactly what Caroline and I will be teaching at STX 2026.

In this class, we'll teach you how to build a marketing plan that's tailored to your shop. We'll walk through setting meaningful goals, defining your message, creating a strategy you can actually follow, and understanding how to measure what's working.

If you're ready to stop guessing and start marketing with confidence, I'd love to see you in class at shopmarketingpros.com/stx-2026-class-a-framework-for-your-annual-marketing-plan/

A customer spends thousands at your shop, leaves happy, maybe even writes a five-star review and then you never see them again.

Sound familiar? 🤔

In this episode of The Auto Repair Marketing Podcast, Kim shares seven reasons great customers disappear and, more importantly, what you can do to become the shop they never forget. From stronger follow-ups to creating memorable customer experiences, these small changes can have a big impact on retention.

Listen now at shopmarketingpros.com/212

What are you doing to never be forgetable?