Swell

Most healthcare groups enter Q2 without a clear picture of how their patient experience held up in Q1. Individual location managers might have a sense of it.

Leadership usually does not. Without centralized feedback data, decisions about staffing, operations, and patient experience get made on instinct instead of evidence.

The groups that use Q1 data to set Q2 priorities move faster and make fewer costly assumptions. Swell gives you that visibility across every location, not just the ones that happen to be vocal.

Head into Q2 with real data.

See how Swell works at https://www.swellcx.com/

Research consistently shows that how a business responds to a negative review affects prospective patients more than the negative review itself. A slow or absent response signals that leadership is not paying attention. A prompt, professional response signals accountability. For multi-location groups, the challenge is maintaining that response standard across every location without a centralized system.

Swell gives marketing and operations teams the visibility and tools to stay on top of every review, at every location, without digging through individual Google Business profiles.

See how Swell centralizes review management for healthcare groups. Request a demo at www.swellcx.com

Internal NPS collection is valuable. It tells you where your care experience stands and which locations need attention. But it lives inside your system. Online reviews are what prospective patients see before they ever interact with your practice. The groups that treat both as connected, not separate, end up with the clearest picture of their patient experience and the strongest public reputation. Swell connects internal feedback and external visibility in one platform so nothing falls through the gaps.

See how Swell bridges the gap between NPS and online reputation. Request a demo at https://www.swellcx.com/

Sierra Neurosurgery Group was collecting patient feedback, but very few reviews were making it to Google. Manual processes and a lack of EHR integration limited efficiency and reduced visibility where prospective patients actually search.

After partnering with Swell, seamless EHR integration, improved Google performance, and responsive support made the transition smooth and predictable.

“The Swell team was proactive and professional.”

Read the full case study:
https://www.swellcx.com/case-studies/sierra-neurosurgery-group

Patient feedback only creates impact if your team can act on it.

Swell’s Ticketing solution transforms how healthcare teams manage concerns with intelligent issue tracking, automated ticket creation, and powerful analytics built specifically for patient experience workflows.

Respond faster. Stay aligned. Turn feedback into measurable improvement.

Request a demo to see Ticketing in action:
https://www.swellcx.com/ticketing