Royal Manufacturing

Royal Manufacturing is searching for someone to harness the customer experience in the Houston area!

*Multi-tasker *Detail-oriented *Collaborator *Accurate *Team player *Patient *Accommodating *Cautious, *Conservative *Risk mitigator *Good listener

Job Summary

The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, order organization. The individual must be self-motivated, able to work under pressure in a fast paced environment.

Duties and Responsibilities

Builds relationships within internal departments and clients to create mutually-beneficial efforts, attitudes, and procedures.
Resolves problems/issues while being helpful and sensitive to clients’ needs.
Answers phones and responds to client requests.
Liaises with credit department on client releases as needed
Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company-based software.
Maintains and distributes daily schedules for field staff; communicates client requirements.
Schedules service calls and troubleshoots with field staff concerning services over the phone.
Prepare and send billing documentation for client orders to accounting department
Other responsibilities as assigned by supervisor
Qualifications

Education:

Equivalent education and/or experience combined.
Experience:

Minimum of one (1) year customer service experience in a fast-paced environmen
Bilingual skills (Spanish) a plus
Strong knowledge of computer applications, specifically Microsoft Office Suite.
Experience working in a team environment
Royal Manufacturing

We are hiring a Bilingual HR Coordinator! We are looking for a dynamic an enthusiastic individual ready to join a growing company!

If interested please submit your resume to [email protected] or for more information call (281) 227-4506.

Royal Manufacturing is searching for someone to harness the customer experience in the Houston area!

The Customer Service Representative is responsible for servicing our customers by processing orders, data entry, order organization, and help with inventory control. The individual must be self-motivated, able to work under pressure, and trustworthy.

Duties and Responsibilities

- Builds relationships with customers to create mutually-beneficial efforts, attitudes, and procedures.
- Resolves problems/issues at the point of contact while being helpful and sensitive to customers’ needs.
- Answers phones and responds to customer requests.
- Liaises with the credit department on customer releases.
- Obtains purchase orders (PO) from customer-based systems; verifies PO with the order to ensure accuracy.
- Collects and inputs job status into the job viewer program for team visibility.
- Maintains and distributes daily schedules for field staff; communicates customer requirements.
- Schedules service calls and troubleshoots with field staff concerning services over the phone.

Qualifications

Education:

Associate’s degree preferred, or equivalent education and experience combined.

Experience:

- Minimum of 2 years’ customer service experience in a related field.
- Customer-centric philosophy in a fast-paced office environment.
- Knowledge and understanding of the construction industry preferred.
- Previous experience servicing countertop/cabinet installation preferred.
- Bilingual skills (Spanish) preferred.
- Organized and detail-oriented.
- Good interpersonal skills; good verbal, telephone, and written communication skills.
- Strong knowledge of computer applications, specifically Microsoft Office Suite.
- A professional, positive and enthusiastic attitude.
- Ability to multi-task, handling numerous assignments simultaneously with quick transitions.
- Ability to work well in a team environment.
- Ability to look at situations from several points of view.
- Time management skills and ability to prioritize work and ask for help when needed.