Excel Gas & Repair

Dear Inspection Station Owner:
Please know that we share your frustrations and disappointment with the tremendous inconvenience that Applus Technologies’ outage is causing you. We continue to urge our vendor to provide additional details, including a timeline to resolution and confirmation of the extent of this outage.

We have asked that Applus make Massachusetts, and you, the priority in getting systems back online and in service as swiftly and safely as possible.

However, Applus has unfortunately indicated inspections are unlikely to be available on Friday 4/2 through Sunday 4/4.

Applus has indicated that restoration from a malware attack of this kind is very complicated and while they have not said there is evidence at this time of any data being compromised, the RMV will continue to press and hold them accountable to confirming and ensuring that is the case. However, it is advisable that you take proper precautions and follow best practices with sensitive information, such as banking, that may have been stored on the Applus system.

Vehicle Inspections – 4/01/21
Dear Business Partner:

The RMV continues to urge its vendor, Applus Technologies, to provide a timeline to resolution and confirmation of the extent of this nationwide system outage impacting citizens in need of a vehicle inspection, and the small businesses who run inspection stations in Massachusetts.

Unfortunately, inspections will NOT be conducted again on Thursday, 4/1.

The official response from Applus Technologies is below:
For Immediate Release

Applus Technologies Identifies Malware Incident, Temporarily Disrupting
Massachusetts Vehicle Inspections

BROOKFIELD, WISCONSIN (March 31, 2021) Applus Technologies, Inc. detected and stopped a malware attack which has temporarily interrupted the process of conducting vehicle inspections in Massachusetts and other locations. The restoration involves resetting Applus Technologies’ IT environment and will take some time to fully restore the functionality of vehicle inspections.

“Unfortunately, incidents such as this are fairly common and no one is immune,” said Darrin Greene, CEO of the US entity, Applus Technologies, Inc. “We apologize for any inconvenience this incident may cause. We know our customers and many vehicle owners rely on our technology and we are committed to restoring normal operations as quickly as possible.”

For information regarding this incident and updates on the operational status, please contact Applus Technologies at [email protected].

Contact:
Dennis Palmer
[email protected]