Bonfire Training

Happy New Year! 🍾 #2021

May your days be merry and bright! Happy Holidays 🎄

Customer service teams continue to encounter increased emotional content in their inquiries and interactions with customers. It can be emotionally exhausting! Is your team equipped to handle this "new normal'? The right training can help your team be more resilient, patient and proactive.

Customer Service In The Time Of COVID: 7 Strategies From Zappos And More In the time of COVID, there is one clear trend I encounter, as a customer service and customer experience consultant, across every industry I work with: increased emotional content in the inquiries from and interactions with customers. Here are seven suggestions for responding to this new reality.

Stress much? That little question might seem like an understatement with all that we have been through this year! So while we all approach and deal with things differently, we can probably all agree that 2020 has indeed been a stressful year. Join us for this 30-minute free live webinar to explore, discuss and share ideas on various ways to cope.
https://bonfiretraining.com/stress-much/