BoxScore

HVAC is a tough industry that relies heavily on return customers. Homesense is an Indianapolis-based provider that excels at customer satisfaction and the culture that Brian Schutt has helped build is a big part of that.

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“Whether we like it or not, the customer expectation of quality service is rising because of all the businesses that are really doing it well. We're seeing more companies promote their values and culture, building a more meaningful experience. That shows up in the balance sheet. The bar is constantly being raised, and when we create a more memorable experience, it benefits both our clients and our team.”

-Brian Schutt, Owner, Homesense Heating and Cooling

More: https://www.boxscoreme.com/blog/2019/2/15/8-strategies-to-improve-customer-service

Feedback loops are built into every technology and manufacturing process. Why shouldn’t they be part of the human side of business?