Indiana State Long-Term Care Ombudsman Program

What happens when you call the Long-Term Care Ombudsman Program (LTCOP)?

If someone is in immediate danger, please call 911. The LTCOP is not an emergency response agency.

Often, you'll need to leave a voicemail. We receive a high volume of calls from across the state, and it can take 3-5 business days to return your call. We know that when you're worried about a loved one, that can feel like a long time. Please know that we listen to every message carefully and return calls as quickly as possible.

When we return your call, we listen first. We explain who we are and how we work. Ombudsmen are resident-directed advocates - we work on behalf of the resident and cannot act without their permission.

We do not regulate or fine facilities.
We advocate.

Calling an ombudsman means a concern deserves attention.
It means someone wants to be heard.

Area 8 Ombudsman staff enjoyed a wonderful day of promoting the LTC Ombudsman Program in Area 8. They met so many wonderful people from the community, residents, and some staff from nearby facilities. They educated people about what we do and how to contact an ombudsman, spoke with potential volunteers, and garnered some interest from facility staff to provide staff training on resident rights.

Thank you to the event organizers!

The event took place yesterday April 10th at Castleton United Methodist Church (7160 Shadeland Station, Indianapolis, IN 46256)

Are you looking for help regarding your concerns on the care of a loved one in a nursing home or an assisted living home?
Check out Consumer Voice's tip sheets.
https://theconsumervoice.org/wp-content/uploads/2024/05/9._How_to_Solve_Problems_in_a_Nursing_Home.pdf
https://theconsumervoice.org/wp-content/uploads/2024/07/6_steps_for_getting_quality_care_in_a_facility.pdf

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