Innovative Workforce Solutions, LLC.

Innovative Workforce Solutions, LLC.

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We are experts specializing in workforce optimization and planning consultation services for contact centers. Contact us for more information.

Photos 05/22/2016
Forecasting, Collaboration and Change Management 04/05/2016

Today I co-presented with Mike Emsley from Workforce Insight at the SWPP conference. I'll have some video from that posted next week. We talked about the importance of collaboration with the business as you forecast. The data can only get you so far. The regression analysis must be complemented with business intelligence. Not only does that improve the quality of your forecast, but it also helps to give your internal customers a stake in the process. [ 113 more words. ]

https://charlesawatson.wordpress.com/2016/04/04/forecasting-collaboration-and-change-management

Forecasting, Collaboration and Change Management Today I co-presented with Mike Emsley from Workforce Insight at the SWPP conference.  I’ll have some video from that posted next week. We talked about the importance of collaboration wit…

NASHVILLE!  Time for SWPP 04/04/2016

All ready for the SWPP conference this week. This is one of the best gatherings of workforce management talent and key vendors there is. I'll share some blogs during the conference to highlight some of the latest trends in workforce planning and optimization from the conference. If you want to know about a particular topic, comment on the blog or email me at [email protected]. Charles Watson Http:// innovativeworkforce.solutions

https://charlesawatson.wordpress.com/2016/04/03/nashville-time-for-swpp

NASHVILLE! Time for SWPP All ready for the SWPP conference this week.  This is one of the best gatherings of workforce management talent and key vendors there is. I’ll share some blogs during the conference to h…

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