BrightRidge

📱 Heads up, SmartHub users!

SmartHub is receiving a system update tonight. Beginning tomorrow, please update your app to the latest version before making payments through SmartHub.

Thanks for your patience as we make these improvements!

URGENT SCAM ALERT - Be aware of scams!

BrightRidge has received reports regarding scammers pretending to be a utility customer service representative, calling and demanding payment for their electric services. Even if the scammer is threatening to shut off your electric and could also know your balance details, this is still a scam.

Please remember:
BrightRidge will NEVER call and pressure you to make an immediate payment with threats over the phone. We do not accept any type of payment over the phone unless a customer calls into the automated phone system. ALWAYS verify your account status through the SmartHub app or online, even if you are threatened with disconnection during the call. If you are unsure about a call or message, contact BrightRidge directly at (423) 952-5000 before sharing any information, or visit online at brightridge.com

Please help spread the word by sharing this post to keep our community informed and protected.

⏰ Reminder: Budget Billing enrollment ends May 31! 💡
Sign up today to enjoy more predictable monthly energy bills. 📅⚡

Sign up at: https://brightridge.com/residential-services/billing-payment/budget-billing-form/

**UPDATE**
The surrounding residential and commercial businesses on Highway 11E from McCarthy Church Road to Oakland Road will experience an outage for approximately 30 minutes to isolate the damaged pole to safely make repairs beginning at 5:40pm. Once the damaged pole and power lines are repaired, a second outage will occur on Highway 11E to restore power to the Industrial Park.

Due to a vehicle accident near Precision Boulevard and Hwy 11E, emergency repairs will need to be made to a utility pole, resulting in a power outage for customers in the industrial park area.

Our crews are responding, and the estimated restoration time is currently 4–6 hours. We appreciate your patience and understanding as we work to safely restore power as quickly as possible.