TOP REP Sales Training
Top Rep is the premier sales training for home improvement contractors, with events held nationwide.
The 5-minute rule changed sales. But here’s the problem… everybody knows it now.
For years, sales teams were taught one thing:
Respond to a lead within 5 minutes and your chances of closing go way up.
That data is real.
But the game has changed.
Today, every company has heard the same advice. Every sales team says they respond fast. Every CRM is firing off automated texts within seconds.
So now what?
The companies dominating right now are not winning because they respond within 5 minutes.
They’re winning because they have built a better speed-to-lead strategy.
Who makes the first call?
What gets said in the first 30 seconds?
How many touch points happen immediately?
What text gets sent after no answer?
How fast can you build trust and lock down certainty?
That is where the separation happens now.
Average companies think speed is enough.
Top companies understand that strategy beats speed when everyone is moving fast.
We just dropped a new YouTube training breaking this down and showing what the best teams are doing differently.
If your company is still relying on old speed-to-lead advice from 5 years ago…
You’re already behind.
Watch the full video in the comments.
Everybody talks about speed-to-lead. Almost nobody talks about what happens after.
Here’s the truth.
Getting back to a lead quickly might win you the first conversation.
But what you do in the next 24 hours, 3 days, or even 2 weeks often determines whether you actually win the deal.
Too many sales reps think the job is done after the first call.
It’s not.
The best closers understand that follow-up is a skill.
The way you text matters.
The voicemail you leave matters.
The timing of your calls matters.
The words you choose matter.
A lead that doesn’t answer today is not a dead lead.
It’s usually a rep who doesn’t know how to stay consistent without sounding desperate.
Top performers know how to follow up in a way that builds trust, keeps momentum alive, and keeps them top of mind without annoying the prospect.
Everyone wants to talk about generating leads.
Very few people master what happens after the lead comes in.
And that is exactly where deals are won and lost.
Speed-to-lead gets you in the game.
Follow-up skills are what put points on the board.
If your team struggles with getting ghosted, losing momentum, or watching leads disappear after the first contact…
You need to watch this video.
Full video in the comments.
06/11/2026
So you find yourself NOT being able to close the job during the first appointment; what do you do now?
TOP REP’S, when they have exhausted their closing conversation and realize the prospect isn’t going to close, they go for the “CLEAR AND DEFINITE FUTURE.”
CLEAR AND DEFINITE FUTURE is what is going to happen next, what are the customer’s next moves, and how you can fit into those future plans.
Find out when their following appointments are and put yourself on their schedule to come back out after the last appointment to help them with their decision. “Bob & Mary, I will be in this area Friday afternoon; I would like to drop by to see how the other appointments went. Is 2:00 good for you? Great, let’s put that on the calendar.
Never leave an appointment with, “Just let me know,” or “Call me when you have a decision.”
Remember how much was spent for you to be at the appointment. You, as a sales rep, have an obligation and should be held accountable for what happens in the end. Ensure you work the lead correctly and with a dedication to closing the job.
THAT’s how you become a TOP REP.
Next TOP REP you should be at:
TOP REP “RUSH”
When: August 24-25
Where: Columbus, Ohio
Register NOW: https://go.topreptraining.com/bootcamp-sm
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5539 Oakshire Place
Kettering, OH
45440
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| Friday | 7am - 8pm |
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