Sunstar Paramedics

We are proud to announce that Sunstar Paramedics has earned Advanced Perinatal Ready Recognition!

This achievement reflects years of dedication, collaboration, education, and a shared commitment to improving emergency care for pregnant, postpartum, and newborn patients.

After identifying gaps in maternal and neonatal emergency preparedness, our Clinical Education Department made a deliberate commitment to strengthening readiness through hands-on training, high-fidelity simulation, quality improvement, and collaboration with our hospital and community partners.

This recognition reflects the collective efforts of our clinicians, educators, quality and leadership teams, the Office of the Medical Director, and our valued healthcare partners.

We are incredibly proud of this achievement and remain committed to advancing maternal and newborn emergency preparedness and ensuring our clinicians are ready when these critical moments occur.

Isaac Stephens was selected for EMD Professional of the Year in recognition of his
consistent professionalism, reliability, and excellence in call taking within our communications center.

Throughout 2025, Isaac handled a high volume of emergency calls while maintaining composure and clarity. His ability to remain calm during stressful situations ensures callers receive clear instructions and that responding units receive accurate and timely information.

Quality assurance reviews of Isaac's performance reflect his commitment to excellence. In 2025, Isaac achieved 83% high compliance and 11% compliance across all reviewed calls, resulting in a call taker cumulative performance value of 9.42, which significantly exceeds our agency's cumulative performance value of 8.93. This level of performance demonstrates Isaac’s consistent attention to detail and a remarkable dedication to high protocol compliance.

In addition to Isaac’s benchmark performance, he ranked among our top three call takers in overall call volume for 2025, demonstrating both high productivity and reliability in support of our daily operations.

While many telecommunicators are recognized for a single extraordinary call, Isaac’s professionalism and consistent excellence are on display across every shift. His compassion, discipline, and commitment to patient care strengthen the quality of service that our communications center provides to the community.

From everyone at Sunstar and the community, thank you for your dedication and professionalism. Congratulations Isaac on this award.