ResTech Services

Interested in adding value to your property and a valuable amenity for your residents?

Visit the ResTech Services booth at the 2022 Multifamily Housing Summit at the Alliant Energy Center, hosted by Apartment Association of South Central Wisconsin

Our sales team will be on hand to answer your questions on our symmetric Hybrid Fiber-Wireless Internet Service, Digital Television and more.

We hope to see you there!

For details on attending, visit:

2022 Multifamily Housing Summit - Apartment Association of South Central Wisconsin Join us in-person on Wed., March 16 for the 2022 Multifamily Housing Summit presented by AASCW at the Alliant Energy Center in Madison, WI. The Multifamily Housing Summit is the leading event in Wisconsin for multifamily property managers, owners, and industry service providers to learn about new la...

The Customer Support Representative position is an integral part of the team, and the primary goal of this position is to ensure the highest level of technical support and service are provided to customers for their voice, video, and data needs. The Customer Support Representative reports to the Support Manager.

Duties and Responsibilities
-Answer all tech support calls in less than 3 rings unless already on another tech support call.
-Perform basic troubleshooting on Internet, phone, and cable TV service calls.
-Ticket each and every call according to the standards developed by the Support Department Manager.
-Escalate network issues as required in the Standard Operating Procedures as developed by the Support Department Manager.
-Handle all follow-up calls as directed by either the Service or Support Department Manager.
-When interacting with customers maintain a high level of customer service and ensure the customer is satisfied with the services you perform.
-Conduct all business for the company as an ambassador with integrity and in professional manner at all times.
-Perform any other activities and duties as assigned by the Support Manager and/or Director.

Skills and Qualifications
-Basic understanding of Information Technology systems
-Basic troubleshooting skills for internet connectivity
-Basic troubleshooting skills for cable TV services
-Basic troubleshooting skills for phone services
-Basic knowledge of Linux, Mac, and Microsoft operating systems

Customer service skills
-Good communication skills
-Associates degree in IT Related field preferred
-Industry certifications preferred (CompTIA A+, Network+ and Linux+; Digium DCAA and DCAP; Cisco CCENT and CCNA Routing and Switching)

Hours
Hours are: 10:00am to 6:00pm Tuesday, Wednesday and Thursday, 7:00am to 3:30pm Friday and 8:00am to 4:30pm Saturday (hours subject to change). This position requires approximately 1-2 months training and the hours of work during that period are Monday through Friday 8:00am to 4:30pm.

Benefits
Health & Dental Insurance, Profit Sharing, Paid Time Off, Holiday Pay, Simple IRA, Tuition Assistance, Certification Awards Program, and more.

To apply for this position submit a resume and cover letter and send to [Email hidden]. We are an Affirmative Action / Equal Opportunity Employer.

Information for Supporting and Establishing Service Amidst the Covid-19 Restrictions.

We have received many calls from the student population regarding establishing new services and supporting existing services during the Safe at Home restrictions. The order exempts companies that perform services considered to be Critical Infrastructure, and includes internet, video, and telecommunications in that category.

We'd like to send some clarification, to ease the nerves of current and new customers as you look to limit contact.

>>Can I still establish service?>With so many businesses closed, I am concerned with my current service cost or the cost of establishing service.

ResTech Services :// index

As you may be aware Governor Evers has issued a Safer at Home Order which will take effect at 8 am on March 25, 2020 and will continue until 8 am on April 24, 2020. The order, which can be found herehttps://evers.wi.gov/Documents/COVID19/EMO12-SaferAtHome.pdf , limits non-essential activities. The order exempts companies that perform services considered to be Critical Infrastructure, and includes internet, video, and telecommunications in that category.

Prior to this updated executive order, ResTech has moved all but minimal staff to work from home, and service technicians are stocked with supplies to minimize the need to make contact with coworkers. ResTech has already taken steps required under the order to minimize face to face contact, so we can continue to provide services to our customers.

We will first try to resolve any issues remotely to the extent we are able to. We are implementing additional review of all tickets to identify potential resolutions without needing a service call. If we are unable to resolve the issue remotely, we will first send a technician to check the communications closet without entering the unit. If an in-unit visit is required, we will schedule an appointment for the first available opening.

Before scheduling the appointment, we will need to ask if anyone in the unit is experiencing symptoms related to the corona virus/COVID-19. If symptoms are present, we will not be able to enter the unit. If one of our technicians experiences any symptoms they will not be allowed to work until cleared by a medical professional. Our technicians have received guidance on proper hygiene and are supplied with hand sanitizer to be used before and after each appointment.

Keeping the lines of communication open is more important than ever and we appreciate the trust you have put in us to provide these services. We will do everything in our power to keep that trust. We thank you for being a ResTech customer.

evers.wi.gov