Dealer APS

Handling things in front of the customer is inherently more stressful.

That's why waiters get priority.

So don't wait for the customer to show up to make decisions.

Look ahead 1-3 days and pre-assign your appointments to the appropriate technician. Do you know what needs to be fixed? Order the parts while you're at it.

Our Shop Loading package gives you the ability to set appointments based off true technician capacity and the ability to visually see the workflow coming through your shop.

You can't have "no surprises" but you can limit them.

Metrics tell you where you're at but not how you got there.

Dealers have A LOT of visibility into metrics. It's a lot more challenging to create visibility into your processes.

Visibility into your process answers questions like:
❓How often are my advisors presenting?
❓What's being worked on in the shop right now?
❓How long does each phase of my process take?
❓Where do I currently have bottlenecks?

With this information, you can better tweak processes, find new opportunities for capacity, and ensure your team is aligned to hit the goals you've achieved.

You could create visibility by creating additional reporting, taking time to get status from each employee, hold more frequent shop meetings.

Or you can get DealerAPS.

With 6 products spanning the entire service process, you'll get additional visibility into the health of your shop and simplify the workflow for each role within your department.

Dispatching is a tough gig.

The entirety of the service department goes through you.

To be effective, you need to *create* visibility. Dispatchers need line of sight into

▪ Who's working on what
▪ An eye on what to give them next
▪ How long the orders will take
▪ What repair orders will be carried over
▪ Which tickets are on hold

And the list goes on…

You end up with mountains of papers, folders, and notes.

DealerAPS can provide dispatchers, and all those involved, with better visibility into the flow of the shop. See what's being worked on, organize your repair orders, and find gaps to fill all on one page.

More visibility means less tickets falling through the cracks and better throughput for you department.

While sales and profits have been climbing, are your customers quietly leaving the dealership?

You might be booked out on repairs, but your Maintenance business has likely not recovered since 2019. That business is being overtaken by the aftermarket.

Common issues plaguing dealership maintenance business:

1. It's not fast enough

While hiring technicians is the best solution to expand your capacity, take a look at how much time is wasted in your maintenance business.

-How often do techs walk to the parts counter? For how long?
-How long does it take for a customer to approve an upsell?
-Are your appointments based on *actual* in bay times?

2. Over reliance on New Car Sales

After 3 years of low New Car sales, we haven't been able to replace the normal post-warranty attrition. It's time to shift where we drive traffic.

-What does your Used Car customer retention look like?
-How can you better engage your customers in between visits?
-Are advisors educating customers on maintenance to keep them coming back?

The big money is in repairs, but retention and loyalty come from Maintenance. That's the long term play.