SMS Lodging

As a Front Desk Agent, you will be responsible for caring about our guest; assisting with arrivals and departure, making strong emotional connections by providing excellent customer service at all times.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Greets and welcomes every guest upon arrival.
Communicates effectively and sincerely with guests, employees and other departments.
Maintains a friendly and caring demeanor at all times in a fast pace environment.
Maintains a professional image at all times that fall within the hotel and company guidelines for appearance and dress.
Demonstrates teamwork by co-operating and assisting fellow employees as needed.
Registers guest into the Hotel in a promptly and courteously using up-selling techniques to maximize room rates.
Becomes informed of events/functions in the area during shifts.
Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience, don�t let the guest leave without assuring satisfaction.
Maintains a house bank and keep an accurate report of daily receipts and deposits.
Can work with and understand basic financial data and information.
Promotes hotel services, facilities, and outlets provides guest with information such as local attractions and directions.
Resolves guest complaints to the satisfaction of the customer by being guest-centric, friendly and caring. Communicates to Management any problem, complaint or unhappy guest.
Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
Responds quickly to all guest requests in a caring, friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed hotel standards.
Has knowledge of and assist in all emergency procedures as required.
Attends all mandatory meetings and training classes.
Becomes aware of the names, titles and positions of key people within the hotel.
Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants, etc.
Completes all checklists as assigned.
Also other duties may be required as directed by your Manager.
Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

A minimum of (1) year experience in Front Desk/Hotel environment.
A minimum of (2) year experience in customer service background.
College degree in hospitality, business administration or similar.
Must be able to work independently and exercise good judgment to resolve issues.
Flexible schedule. Able to work weekends and holidays.
Must be able to stand for long periods of time.
Excellent communication skills, both written and oral.

Job Description
Summary

As a Front Desk Agent, you will be responsible for caring about our guests, assisting with arrivals and departure, making strong emotional connections by providing excellent customer service at all times.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Greets and welcomes every guest upon arrival.
Communicates effectively and sincerely with guests, employees, and other departments.
Maintains a friendly and caring demeanor at all times in a fast pace environment.
Maintains a professional image at all times that fall within the hotel and company guidelines for appearance and dress.
Demonstrates teamwork by co-operating and assisting fellow employees as needed.
Registers guests into the Hotel promptly and courteously using up-selling techniques to maximize room rates.
Becomes informed of events/functions in the area during shifts.
Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience, do not let the guest leave without assuring satisfaction.
Maintains a house bank and keeps an accurate report of daily receipts and deposits.
Can work with and understand basic financial data and information.
Promotes hotel services, facilities, and outlets provides guests with information such as local attractions and directions.
Resolves guest complaints to the satisfaction of the customer by being guest-centric, friendly, and caring. Communicates to Management any problem, complaint, or unhappy guest.
Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
Responds quickly to all guest requests in a caring, friendly, and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed hotel standards.
Has knowledge of and assist in all emergency procedures as required.
Attends all mandatory meetings and training classes.
Becomes aware of the names, titles, and positions of key people within the hotel.
Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants, etc.
Completes all checklists as assigned.
Also, other duties may be required as directed by your Manager.
Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

A minimum of (1) year experience in Front Desk/Hotel environment.
A minimum of (2) year experience in customer service background.
College degree in hospitality, business administration or similar.
Must be able to work independently and exercise good judgment to resolve issues.
Flexible schedule. Able to work weekends and holidays.
Must be able to stand for long periods of time.
Excellent communication skills, both written and oral.

Job Type: Full-time

Pay: $18.00 per hour

COVID-19 considerations:
All guest, employees, and vendors are required to wear mask and practice social distancing. Employees are required to do health screening checks and the company establish safety guidelines to protect our staff and visitors.

Job description
Summary

As a Front Desk Agent, you will be responsible for caring about our guest, assisting with arrivals and departure, making strong emotional connections by providing excellent customer service at all times.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Greets and welcomes every guest upon arrival.
Communicates effectively and sincerely with guests, employees, and other departments.
Maintains a friendly and caring demeanor at all times in a fast pace environment.
Maintains a professional image at all times that fall within the hotel and company guidelines for appearance and dress.
Demonstrates teamwork by co-operating and assisting fellow employees as needed.
Registers guest into the Hotel in a promptly and courteously using up-selling techniques to maximize room rates.
Becomes informed of events/functions in the area during shifts.
Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience, do not let the guest leave without assuring satisfaction.
Maintains a house bank and keep an accurate report of daily receipts and deposits.
Can work with and understand basic financial data and information.
Promotes hotel services, facilities, and outlets provides guest with information such as local attractions and directions.
Resolves guest complaints to the satisfaction of the customer by being guest-centric, friendly, and caring. Communicates to Management any problem, complaint, or unhappy guest.
Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
Responds quickly to all guest requests in a caring, friendly, and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed hotel standards.
Has knowledge of and assist in all emergency procedures as required.
Attends all mandatory meetings and training classes.
Becomes aware of the names, titles, and positions of key people within the hotel.
Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants, etc.
Completes all checklists as assigned.
Also, other duties may be required as directed by your Manager.
Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

A minimum of (1) year experience in Front Desk/Hotel environment.
A minimum of (2) year experience in customer service background.
College degree in hospitality, business administration or similar.
Must be able to work independently and exercise good judgment to resolve issues.
Flexible schedule. Able to work weekends and holidays.
Must be able to stand for long periods of time.
Excellent communication skills, both written and oral.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

COVID-19 considerations:
All guest, employees, and vendors are required to wear mask and practice social distancing. Employees are required to do health screening checks and the company establish safety guidelines to protect our staff and visitors.