Hampton Inn Milwaukee-Northwest

We are looking for you! Now hiring Housekeepers!

SUMMARY
Cleans rooms and halls in hotels by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Cleans guestrooms, lobbies, lounges, rest rooms, corridors, elevators, and stairways.

• Sorts, counts, fold, marks, or carries linens.

• Cleans hotel according to franchise standards and within required timeframes to include but not limited to: stripping and making beds; dusting furniture; washing walls, ceiling, and woodwork; vacuuming, scrubbing, waxing, and polishing floor; washing windows, door panels, and sills; emptying wastebaskets, and emptying and cleaning ashtrays; cleaning and vacuuming rugs, carpets, upholstered furniture, and draperies; and cleaning bathroom sink, toilet and tubs/showers stalls.

• Replenishes supplies such as bathroom necessities, drinking glasses and writing supplies.

• Moves furniture, hangs drapes, and rolls carpets to ensure compliance with franchise requirements.

• Transports trash and waste to disposal area.

• Replaces light bulbs.

• Stocks, organizes, and maintains housekeeping carts and equipment.

• Greets guests in warm, friendly manner.

• Ensures key control and security policies to maintain the guest’s privacy and security of personal belongings when working in guestrooms.

• Use all materials, chemicals and tools safely to avoid injury, waste, unnecessary damage or accidents.

• Communicate with maintenance department regarding room needs.

For complete job listing and to apply, visit: https://kinsethjobs.com/clients/19209/posting/5595616/en?param=no

Looking for part time front desk and full time night audit. Hotel experience is highly recommended.

SUMMARY
Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

• Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.

• Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.

• Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.

• Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.

• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

• Date stamps, sorts, and racks incoming mail, faxes and messages.

• Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

• Accurately checks out guests and communicates departures with housekeeping staff.

• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

• Makes, confirms and cancels reservations via telephone, computer and in writing.

• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

• Posts charges such as room, food, liquor, or telephone to ledger.

• Deposits guests' valuables in hotel safe or safe deposit box.

• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

• Maintains the cleanliness and organization of the hotel lobby and front desk area.

• Washes, folds and properly stores laundry (depending on business unit).

For complete job listing and to apply, visit https://kinsethjobs.com/clients/19209/posting/5826939/en?param=no