Restaurant Raves and Rants

We are seeing in our groups a few comments on how many negative posts there are vs positive ones. This is a perfect example about how people share about their experiences in your establishment. The facts is the raves are outnumbering the rants 3 to 1, but our brain remembers the negative more often. The same when people tell their friends and family about their experience. For every good share, expect that it will be forgotten quicker then a bad experience. Those bad experiences will haunt you.
This is why consistency is SO important. If each guest has the same experience, it will minimize the bad experiences thus keeping your establishment out of the rant limelight.