Gift2know was founded in 2016 with a simple motto in mind, for our customers to “Shop Happy!”
To live up to our motto, we have established these guiding principles that we adhere to every day!
We believe our customers’ trust in us is fundamental to their shopping experience. We are dedicated to high standards of quality and service to make certain that you can always rely on us. We impose strict quality controls on everything we sell. We manually double check everything before it is packed and shipped, giving you complete peace of mind when shopping with us.
We believe that every step and detail matter when it comes to your shopping experience. It is a team effort, and internally we have clear guidance to communicate our philosophy. Everyone on our team is dedicated to perfect your experience. This is our Products team, our Customer Service team, and our Logistics team. We care, every step of the way.
Keep it Simple
Our goal is to create a hassle-free shopping process for you to make it easy to shop with us. This means no confusing policies or complicated forms.
If you have questions or concerns, our Customer Service team is here to help 24/7! Every day we are constantly looking to simplify more and improve your experience.
Deliver Happiness
We believe that every order is an opportunity to make someone happy.
It is our everyday joy and goal to deliver happiness to our customers with an enjoyable experience. We hold this at heart and it has been a constant motivation for us to keep improving!
WHO ARE WE?
Founded in 2016, our humble start began in US and China with a handful of people.
We observed the complexity and hassles that accompanied ordering online and we wanted to create a simpler alternative.
That became our founding idea behind GIFT2KNOW, where customers can “Shop Happy!” without hassle and enjoy the shopping experience while exploring their interests.
OUR PROMISES TO YOU
With every order, we promise to our customers:
Fast Shipping
All orders will be shipped within 3 days from the time of your order!
Everything you order has corresponding stock in our warehouses.
24/7 Support
If you have a question or problem, we will be there.
We have a 100% same-day response rate, including weekends and public holidays, all year round.
60 Day Warranty
We promise you a hassle-free experience.
For up to 60 days from the time of your order, if you have a problem with your product (even damage from shipping), we will take care of it.
Privacy
Your privacy is of paramount importance to us.
Customer privacy is a serious matter to us and we have strict policies in place to limit and control access to all customers related information.
OUR COMMITMENTS TO SOCIETY
As we grew, we recognize the growing impacts of our actions and we are committed to do our part to create a better world.
We are committed to:
Environmental Protection
We are committed to minimizing our impact on the environment.
We aim to reduce our waste from both packaging and shipping as much as possible, whilst also using recycled material wherever possible.
Equal Opportunities
We do not allow for any unethical discrimination on the basis of race, gender, sexual identity, age, marital status, pregnancy status, mental or physical disability.
Animal-Friendly
We are committed to nurturing an animal-friendly environment, they even come to work with us!
We are strictly against selling any product that may be of harm to animals.
09/12/2019
