Miratech

What sets MiraCloud apart?

It’s not one feature — it’s how everything works together.

💪 Built for flexibility
A subscription-based, always-on way of designing, engineering, and managing your CX ecosystem - designed to adapt as your priorities evolve.

🌎 Designed for real-world complexity
Multi-cloud, fully scalable, and built to handle the demands of large, complex, regulated environments.

💼 Powered by deep expertise
35+ years of engineering experience and 1,300+ certifications across cloud, CX, and platforms.

📊 Engineered for continuous performance
From AI integration to ongoing optimization, your CX ecosystem doesn’t just launch — it keeps improving and delivers continuous business value.

💨 Backed by proprietary technology
Purpose-built tools that reduce risk, speed up delivery, and simplify integration across systems.

👉 MiraCloud is built to support CX both as it operates today and as it evolves.

Great strategy starts with the right conversation.

At Customer Contact Week Las Vegas, you'll find our senior team on the floor and ready to talk.

Michael McCarthy, Adam Underkoffler, Joseph Kelly, Amanda Traynor, Oksana Krutybich, Jared Vallner, and Marina Narozhniak will be at our booth throughout the event for real conversations about what's working in CX, what's not, and what's next.

Want to connect? Reach out to our team to schedule time or just stop by.

📍 Caesars Forum · Booth 633 · June 22–25

We're pleased to announce that Mark Page has joined Miratech as our new Chief Financial Officer, effective June 1st.

Mark brings over 30 years of experience building and scaling organizations. Over 16 years at Kearney, he served blue chip clients as Global Lead for the telecoms and tech sectors, was elected to the Global Board three times, and as UK Managing Partner and EMEA co-lead, he oversaw a $500M business across 15+ countries. He has since co-founded and led the finance function of high-growth ventures, raising five financing rounds that built a €280M enterprise value.

In his new role, Mark will lead Miratech's global finance function – driving capital strategy, M&A, and financial governance as we continue to scale.

"Mark joins Miratech at a pivotal moment as we accelerate into our next phase of global growth. His rare combination of strong financial governance and hands-on entrepreneurial success makes him the ideal leader to help drive our strategic expansion. I am thrilled to welcome Mark to the team, and I am confident his leadership will lift our financial and operational capabilities to new heights," states Valeriy Kutsyy, Chief Executive Officer of Miratech.

Mark Page, Chief Financial Officer of Miratech, comments: "I'm delighted to be joining Miratech at such a pivotal moment. The team has built impressive client relationships and genuinely differentiated offerings in CX and AI - it's clearly a company where great work and great culture go hand in hand."

We look forward to the road ahead. Please join us in welcoming Mark to the team. 🌍

👉 Read the full announcement https://miratechgroup.com/about/news/miratech-appoints-mark-page-as-chief-financial-officer/

MiraCloud is designed for how modern CX actually works.

What it is:
✅ A subscription-based managed cloud service combining expert delivery with proprietary tools, taking end-to-end ownership of your CX ecosystem — from design and integration to AI and continuous optimization.

What it’s not:
❌ A one-time implementation
❌ A traditional managed service
❌ A fixed-scope contract

MiraCloud supports CX as it evolves continuously.

👉 That’s the shift from one-and-done delivery to continuous ownership.

From telecoms engineer in Latin America to trusted Genesys Cloud architect on global projects. That's the journey of Gabriel Pablo Urioste Amarillo, Senior PS Consultant at Miratech. 🌎

With over 15 years of experience in contact center platforms, cloud solutions, and integrations, Gabriel wasn't looking for just another job when he found Miratech. He was looking for a place to grow.

"What attracted me was the opportunity to work with enterprise customers and international projects while continuing to develop both technically and professionally."

His role has come a long way since then. What started as ex*****on-focused work gradually evolved into something much bigger. Today, Gabriel leads customer workshops, designs cloud architectures, mentors colleagues, supports presales, and helps bridge technical and business conversations at the highest level.

One of his proudest moments? Guiding large-scale Genesys Cloud migrations involving multiple teams, tight coordination, and real-time problem-solving under pressure. "Seeing a successful go-live after months of preparation is extremely rewarding."

Beyond the technical wins, it's the people and the pace that keep him energized. Collaborating with talented colleagues across different countries, picking up new skills on every project, and staying at the edge of what's possible in cloud and AI.

His advice to anyone considering this path?

"Be curious and never stop learning. And don't be afraid to take on challenges. Some of the best growth opportunities come from stepping outside your comfort zone."

Stories like Gabriel's are what Miratech is built on. If you're ready to write your own, check out our open roles and join the team. 👉 https://miratechgroup.com/career/