Televox

Today’s the Day! Celebrate National Women’s Equality Day with TeleVox and join a conversation that matters.
Don’t miss “Shaping the Future: TeleVox’s Journey to Gender Equity Excellence” with Rebecca Jones and Sandy Ko Fonseca at 1 PM ET.

Rebecca will share:
-TeleVox’s story of driving gender equity and innovation
-Key cultural shifts that create meaningful impact across the healthcare technology industry
-Her personal journey and vision for empowering the next generation of women leaders

Seats are limited—tune in today and be part of the conversation.

🔗 Register now: https://hubs.ly/Q03FtryR0

💸 Missed care is costly for patients and payers.
Unaddressed gaps lead to higher utilization, poorer outcomes, and increased costs. But there’s good news: Personalized engagement changes the game.

✅ Digital-first communication strategies like Omni-channel SMART Agent meets members where they are
✅ Targeted outreach drives preventive care, screenings, and chronic condition management
✅ Payers are reducing avoidable costs and strengthening member trust with timely, tailored interactions

Discover how leading payers are making smarter, more personalized connections and seeing results: https://hubs.li/Q03C631Y0

At CCW 2025, the message was clear: AI is officially part of the team—but humans remain the heart of CX.

As COO Rebecca Jones shared, “Elevate the humans in your environment and leverage technology to create the best experiences with high levels of empathy.”

AI should empower people, not replace them. That means creating space for emotional intelligence, creativity, and compassion in every customer interaction.

Catch more takeaways from this year’s AI-powered (and people-first) CCW:
https://hubs.ly/Q03D8tDr0

CCW recap: Say hello to your new AI coworker Since last year’s CCW show, where it was still discussed as hypothetical, AI has become firmly rooted in contact center operations and related areas. Conversations at this year’s show revolved around balancing the human and tech elements now that AI is a coworker, not a concept.