CSR 101

Take the survey! Most businesses today ask the customer to take a brief survey. Did you know that most customers decline? Most customers also strongly dislike poor customer service. How are they to improve if the customer never bothers to share that information? A large percentage of businesses are not operated by the owner, so they may not be aware of their employee's behavior.

Please take the time to complete the survey!

What's In a Name? When it comes to meeting a new person at work or socially, it’s common to express your name upon introduction.  Telling someone your name indicates you want them to have some sort of personal relationship with you.  Let’s face it,...

Complete this sentence: I hate when I get a service rep on the phone and they......