Execs In The Know

CRS has always been more than an event, and for many attendees, it becomes something far more meaningful over time.

Karen Slusher, Chief Experience Officer at Azure Standard, shared that after several years of attending CRS, the relationships built there have evolved into trusted connections in which leaders feel comfortable being open, honest, and vulnerable about the real challenges they are working through.

That kind of environment doesn’t happen by accident. It’s built through shared experience, consistent dialogue, and a community of CX leaders who genuinely want to see each other succeed.

If you’re looking for more than surface-level networking, CRS Scottsdale is where those conversations happen.

Learn more and register here: https://execsintheknow.com/events/customer-response-summit-scottsdale-2026/?utm_source=LinkedIn&utm_campaign=CRSScottsdale&utm_medium=

🤖 AI or human agent?

When it comes to customer experience, consumers have a clear opinion, and it may not be what you expect.

Our latest blog breaks down key findings from our recent research on how consumers really feel about AI-powered support versus live agents, and what those insights mean for the future of CX.

📖 Read the blog and download the full research report:

What Consumers Really Think About Live vs. AI-Powered Agents New research reveals what consumers really think about AI-powered agents, including where they excel, where they fall short, and what it means for the future of CX.

If you're responsible for customer care strategy, contact center operations, or AI adoption within your organization, this is a virtual event you won't want to miss.

📅 From Investment to Impact: Rapid-Fire AI Use Cases for Customer Experience
🗓️ July 23
⏰ 1:00 PM ET

Register today: https://execsintheknow.com/events/from-investment-to-impact-rapid-fire-ai-use-cases-for-customer-experience/?utm_source=social&utm_campaign=RapidFireAIUseCases&utm_medium=social

Join Execs In The Know for a fast-paced virtual event showcasing real-world use cases, implementation lessons, and actionable takeaways from organizations leveraging AI across the customer experience landscape.

✅ Proven use cases and outcomes
✅ Lessons learned from real implementations
✅ Live Q&A with industry experts

Walk away with practical insights you can apply immediately to your strategy.

🔒 Attendance is exclusively limited to qualified in-house, corporate brand customer experience executives and practitioners.

Great events are about more than just great content. They are also about creating the right environment for meaningful conversations, new ideas, and lasting connections.

That is one of the many reasons we're excited to host CRS Scottsdale at The Phoenician, set at the base of Camelback Mountain. This iconic desert retreat provides the perfect backdrop for a week of learning, networking, and inspiration.

Between insightful sessions, engaging discussions with fellow leaders, and opportunities to recharge in a stunning setting, is designed to help you step away from the day-to-day, gain fresh perspectives, and return with ideas you can put into action.

Join us this Fall for an unforgettable experience focused on Customer Assurance, , and the future of CX.

Learn more and register today:
https://execsintheknow.com/events/customer-response-summit-scottsdale-2026/?utm_source=LinkedIn&utm_campaign=CRSScottsdale&utm_medium=