AMR Philadelphia

Our REACH family is devastated to share that Susan “Suzie” Smith has passed away from injuries sustained during the accident involving helicopter N414RX on Highway 50 on Monday night.

We will remember Suzie as a pillar of the EMS and healthcare community who saved countless lives by delivering compassionate care in their darkest hours. Suzie’s 50-year career as a nurse included nearly 21 years with REACH, and we are proud to call her our colleague and friend. We hope she is remembered for the light she brought to every call, every shift, and every patient she blessed with her care.

We grieve Suzie’s loss with her family, friends, colleagues and the entire community that she faithfully served. Her impact will be felt for years to come through the lives she touched, the teams she strengthened, and the compassion she embodied. Thank you for keeping Suzie’s loved ones and our REACH family in your thoughts and support for our team during this difficult time.

Happy National Public Safety Telecommunicators Week! We celebrate and recognize our incredible teams behind the scenes – our GMR family of dispatchers and communication specialists!

These dedicated professionals are the first, first responders, working tirelessly to answer calls, coordinate responses and ensure help arrives when it’s needed most. Their calm voices guide our teams in the field and provide reassurance to those on their worst days.

To our unseen heroes, thank you for your commitment, compassion and unwavering service. You are the heartbeat of emergency response, and we couldn’t do it without you! 💙