Ford's Locker

Update on Refunds

We want to share a quick update and be as transparent as possible.

We are actively working through customer information and sending refund checks as quickly as we can. We truly appreciate everyone’s patience while we do this.

We also understand that many people have disputed the charges on their credit cards. That reaction is completely understandable. However, those disputes are unfortunately slowing the refund process down.

When a charge is disputed, we do not receive the customer’s name or contact information. We only see the last four digits of the card, which makes it very difficult to match payments and issue refunds correctly.

If you have not disputed your charge, please continue to be patient and allow us to process your refund directly.

If you have already disputed a charge, please send me a direct message as soon as possible so we can note it in our records and make sure nothing gets missed.

We appreciate your patience, understanding, and continued support while we work through this the right way. If you have questions or concerns, please contact us directly.

Thank you,
Ford’s Locker

As I’m sure many of you are aware, we experienced a devastating fire at Ford’s early Tuesday morning. The outpouring of love, prayers, messages, and support from this community has been overwhelming, and we are deeply grateful for it. Our hearts are heavy, but the kindness we’ve felt has meant more than we can put into words.

We know there are many customers still waiting on wild game processing. This was a total loss fire, and all wild game that had been entrusted to us was lost. We understand how personal and heartbreaking that is for so many families, and we share in that grief. Right now, there is a great deal of uncertainty as we work through the investigation and insurance process, and we do not currently have a timeline for what the next steps will look like.

This will be a long and difficult road for us. We kindly ask for patience and understanding as we take things one step at a time. At this moment, we don’t have answers to many of the questions being asked, but we promise to share updates as soon as we are able.

We are receiving a very high volume of phone calls, and we respectfully ask that you follow this page for updates, as this will be the primary place we communicate new information moving forward. This will help us focus on working through next steps during this difficult time.

For those local to Utah, our sister company, Clear Creek Pet Products in Spanish Fork, is still operating and carries some of the dog treat items that were previously available at Ford’s.

From the bottom of our hearts, thank you for your patience, compassion, and continued support during one of the hardest moments our family and business have ever faced.

-The Ford Family & Crew

Get 15% off with 25BLKFRI and free shipping on orders over $75.
We added the smoked salmon treats last week and they’ve already become a customer favorite. No fillers, no added oils, just salmon. If your dog loves fish, this one is an easy win.
You can also grab any of our other treats while the sale is running. Our beef lung is light but still flavorful. The tendons and trachea are great for keeping active chewers busy. Duck feet and pig ears are as natural as it gets. Pick a few varieties and see what your dog goes for.
www.fordsmeatlocker.com