JetSpring

The rules and best practices for live chat vary depending on industry, but many of the key tenets stay the same.

Take a deep dive into do’s and don’ts of live chat for higher ed here:

https://jetspring.com/live-chat-for-higher-ed-dos-and-donts/

Live Chat for Higher Ed: Dos and Don’ts | JetSpring Many higher ed institutions use traditional marketing, but digital tools like live chat can help boost enrollment and engage students.

We’ve recently onboarded a number of ecommerce clients. While the core principles of CX remain the same, this industry’s pain points and goals differ vastly from other industries.

In such a crowded marketplace, it’s hard for individual brands to stand out to customers.

This article recommends breaking CX down into separate parts, so you don’t miss anything. Learn more about pre-purchase, purchase, and post-purchase CX here:

​​https://bit.ly/3xKbw7p

Creating a Great Ecommerce Customer Experience (2021) Learn ways to create a truly great ecommerce customer experience for users who land on your website.