Clarabridge

We can’t wait to be back in person at the Customer Contact Week flagship event in Las Vegas, December 13-16. CCW is now the only customer contact event to attend in 2021, and we’ll be there for the incredible speaker line up, actionable and impactful session content, and unmatched benchmarking and team building opportunities.

Join us at CCW and stop by for a 1:1 meet up, live demonstrations, and thought leadership discussions from our team. The event program also includes the CCWomen Summit, Diversity & Inclusion Summit, a Financial Services Intensive, and focuses on training, hiring and retaining top talent.

📝 View the agenda: https://bit.ly/3D6NEgO

Use our discount code [CCW_CLARABRIDGE] when you register to take 20% off your conference passes! To register, please visit: https://bit.ly/3n3sriv

Automating your digital customer service has numerous benefits for businesses AND their customers.

🧍Customers gain:
+ More empathetic responses from agents unburdened of manual tasks.
+ Timely help in the form of chatbots, geared toward quickly answering basic questions.

👔 Businesses gain:
+ Cost savings through the automation of manual processes, freeing up agents to deal with complex tasks.
+ Quicker issuer resolution with tools like Clarabridge's intelligent scoring, which could be used to score for compliance, soft skills, script adherence, and more .

When it comes to whether or not to implement automation, Clarabridge Director of Product Management, Dimitri Callens, said it best "Automation is not coming for your jobs; it is coming for the things you hate most about your job."