DeWitt Insurance Agency

We're looking for a dedicated and enthusiastic Customer Service Representative to join our team! In this role, you will be the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. You will handle inquiries, resolve issues, and maintain a positive relationship with our clients. This position requires strong communication skills and the ability to work in a fast-paced environment.
Responsibilities
• Provide outstanding customer support via phone, email, and chat.
• Handle inbound and outbound calls efficiently while maintaining professionalism.
• Analyze customer inquiries and provide accurate information or solutions.
• Document interactions and maintain accurate data entry in our management system.
• Assist customers with product inquiries, order status, and troubleshooting.
• Maintain a positive attitude while managing customer concerns or complaints.
• Collaborate with team members to improve customer satisfaction.

Skills
• Proven experience in customer support or customer service roles, and a current insurance agent or sub-agent license is preferred.
• Strong phone etiquette and excellent verbal communication skills.
• Ability to analyze issues and provide effective solutions promptly.
• Proficient in data entry with attention to detail.
• Multilingual abilities are a plus, enhancing communication with diverse customers.
• Competence in typing efficiently while engaging with customers on calls.
• Strong organizational skills to manage multiple tasks effectively.

Join us in delivering exceptional service and making a difference for our customers! Find the employment application at https://www.dewittagency.com/p/employment and email it to [email protected] or drop it off at our office in Rincon.

Thank you!

Our offices will open late at 11:00 am tomorrow, Monday February 2nd, due to the inclement weather. Our agents will be checking emails and messages after they arrive, so if you would like to reach out to them, please click the link below for contact information:
https://www.dewittagency.com/team

We are so thankful for all of our wonderful clients, and appreciate your understanding. Please be safe and warm, and stay off the roads until they are clear and it's safe to venture out. 🥶❄️

If you need to contact your company while our office is closed, click here: https://www.dewittagency.com/companies-we-represent

If you need to file a claim, please click here:
https://www.dewittagency.com/p/report-a-claim

On his last day here this year, Witt is spending a few quiet moments reflecting on Christmas and the reason for the season.

As always, it's been a blast hosting Witt in the weeks leading up to Christmas. We're so glad you all were able to share in the fun (and the hijenks!) he brings to the office. Until next year, Witt!!

It looks like Witt wasn’t impressed with Jerry’s lack of Christmas spirit today, so he wrapped him up in some Christmas lights as “punishment.” Do you think Jerry learned his lesson? 🤣🎄😉