JOIN GOL

It's been a crazy Friday around the GOL Security office, but couldn't let the day go by without wishing our newest Service Tech a happiest of birthdays! Happy birthday, Danny! We're so happy to have you as part of the GOL team!

Happy spring break!

Our big move is complete! We didn’t have to go far to find a bigger and better place. We are staying local to continue to call Rincon our GOL home. Our new location is 219 N Columbia Ave in Rincon

Thankful for all the love & support from the GOL team, community and local organizations that helped make our new building beautiful!

Thank you, Brian & Jody Van Ness 😀

The Scheduling Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner.

The successful candidate will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office team. Attention to detail, focus, ability to communicate effectively and work independently are a must.

Candidates that have prior experience in customer service, call center, scheduling, dispatcher roles are encouraged to apply.

What You Will Do
· Schedule service appointments with customers and sales representative in order to maintain efficiency, proper routing, minimal technician travel time and reduce return trips.
· Utilize software for selecting appropriate technician and documenting any travel required
· Ensure necessary parts are available in order to maintain appropriate service levels
· Manage technician schedules throughout the day
· Provide excellent customer service and resolve issues that may arise

What You Will Need


· Superior verbal and written communication skills
· Excellent customer service skills required; Minimum of 2 years office setting customer service experience
· Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking
· Must be able to navigate within multiple systems while speaking with customers
· Superior organizational skills, with a high degree of detail
· Ability to work in a fast paced environment
· Ability to interact in a professional and courteous manner with people at all levels


Experience Preferred


· 2 year(s): Customer Service
Education Required

· High School or better
Skills Required

· Troubleshooting
· Organization
· Microsoft Office
· Interpersonal Skills
· Focus
· Customer service skills
· Communication
· Attention to detail