Computer Networking Solutions

Should you upgrade to Windows 11 if you can? Probably.

Should you panic because it's October 14th and you're still on Windows 10???!?!

Not at all.

Just login to OneDrive and backup your settings (skip backing up your folders) and you get a free year of updates.

Back up and restore with Windows Backup - Microsoft Support Learn how to back up and restore apps, settings, files, photos, and Microsoft Edge favorites and preferences on your Windows PC using Windows Backup.

The United States, drawn entirely from memory.

Lots of spam in the quarantines this morning from legitimate senders with malware in attachments or links to legitimate file sharing services like SharePoint and ShareFile.

Be safe out there.

Call now to connect with business.

I've heard that Comcast tech support is a special kind of terrible, but I've seldom had the (dis)pleasure of experiencing it myself.

Yesterday, I visited a client who was having sporadic issues with their service after a weekend power outage. I spent multiple hours testing, reconfiguring equipment, running speed checks, etc. to narrow down the problem -- the Internet was (mostly) working, but the modem was behaving badly, so I called tech support for a replacement. Since this is a business, the support is supposed to be top-notch -- Service Level Agreement in place and all that.

The earliest appointment they had was Friday afternoon, but they said they sometimes can squeeze a visit in earlier, and would call me if that was the case. (This was 11:45 PM last night.) This morning at 8:15 AM, Comcast dispatch called to say that a tech was onsite and the doors were locked (the client opens at 9 AM -- of course they never inquired about business hours). They said they couldn't come back today, but promised to come 10-12 tomorrow. I then received a couple of texts confirming the appointment for Friday at 1-3 PM and also 3-5 PM, but that's par for the course when you make an "ASAP" request.

I just checked on the ticket in their business portal, and it showed as "Closed". I called customer (dis)service and they confirmed it had been closed. I rescheduled once again for Friday afternoon and requested ASAP -- they said they can get someone out 3-5 PM today. The business closes at 4:30 PM, so here's hoping they don't rattle the doors at 4:45 PM and then close the ticket again.

Fiber can't come to this area soon enough...