Pacific Data Integrators

The Forrester Wave™ for Customer Service Solutions, Q1 2026, reinforces what we’re seeing across the market: better service outcomes don’t come from AI alone.

They come from connected data, orchestrated workflows, and a strong foundation that makes AI practical, governed, and measurable.

Five takeaways stand out:
1. AI assist is no longer optional.
2. Self-service must resolve, not just deflect.
3. Customer context must carry across channels and teams.
4. Automation without governance will not scale.
5. The strongest platforms connect data, workflow, and intelligence.

🔗 Learn more: https://reprint.forrester.com/reports/the-forrester-wavetm-customer-service-solutions-q1-2026-dcf9b0c8/index.html

At PDI, we help organizations align platform decisions with the data, workflow, and operational foundation needed to scale service transformation.

🤝 Connect with PDI to explore what this means for your organization: https://www.pacificdataintegrators.com/contact-pdi

𝗗𝗮𝘁𝗮 & 𝗔𝗜 𝗟𝗲𝗮𝗱𝗲𝗿𝘀’ 𝗧𝗼𝗽 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝟮𝟬𝟮𝟲 🚀

In 2026, the biggest blocker to real AI outcomes isn’t the model—it’s the data foundation, governance, and cost discipline needed to run AI in production. 🤖

The 5 moves that matter: 👇
• Focus on 3–5 outcomes (manage AI like a value portfolio)
• Build an AI-ready data foundation (trusted, governed, reliable)
• Automate governance + compliance (enablement, not gatekeeping)
• Operationalize GenAI with LLMOps (evaluation + monitoring)
• Control costs with FinOps (unit economics + guardrails)

Learn more: https://www.pacificdataintegrators.com/blogs/top-strategic-priorities-data-ai-leaders-2026

Connect with PDI experts today to accelerate your 2026 data + AI roadmap with clear sequencing, risk-aware governance, and KPI-backed ex*****on: https://www.pacificdataintegrators.com/contact-pdi

The Top Strategic Priorities Guiding Data and AI Leaders in 2026 2026 is the year AI agents move from pilots to production. Here are the top priorities for IT leaders: enterprise data strategy, AI governance and compliance, AI-ready foundations, LLMOps, and cost discipline—plus a 30–60–90 day runbook.

𝗗𝗲-𝗿𝗶𝘀𝗸 𝗔𝗜 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀 𝘄𝗶𝘁𝗵 𝘂𝗻𝗶𝗳𝗶𝗲𝗱 𝗱𝗮𝘁𝗮 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁. 🚀

Organizations are investing heavily in GenAI and agentic AI—but many initiatives stall when data is fragmented across tools, hard to trust, and difficult to govern. This whitepaper explains why 𝘂𝗻𝗶𝗳𝗶𝗲𝗱 𝗱𝗮𝘁𝗮 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 is the foundation for moving from AI pilots to production—powered by Informatica CLAIRE. 🧩

AI is now a board-level priority, yet 92% of data leaders fear repeating costly mistakes. In most cases, the root cause is the same: a fragmented data foundation that slows delivery, weakens trust, and complicates governance. This report lays out a practical blueprint to reduce risk and drive measurable ROI. 📈

📄 Get the whitepaper: https://hubs.ly/Q03ZNSHX0

🤝 Connect with PDI experts to identify data roadblocks, streamline your architecture, and build an AI-ready foundation that turns AI investments into real business outcomes: https://www.pacificdataintegrators.com/contact-pdi

.