E.G. Insight

CXPA's Twin Cities Network has just finalized the details for our next event, "The Challenge and Promise of AI in CX," on October 24 at 4:30. The event will be hosted by Imagine IT, Inc. in Bloomington, MN.

We'll start with a panel discussion with representatives from Echoes and Qualtrics, and will also have an engaging and interactive small group activity to dive a bit deeper on the subject.

For more information, or to register, just click on the banner below, or go to cxpa.org and click on the Event Calendar.

Join us if you can!

The Challenge and Promise of AI in CX Hear from our panelists as they guide us through the technology, share how they are using AI today, and discuss what's next.

For B2B companies, the ability to provide a customer experience that attracts, retains and helps to grow key customers, providing a unique, efficient and reliable customer experience (CX) is the new competitive battleground.

This live (virtual) four-week seminar will explore the business rationale for making CX a critical strategy, and how your organization can use customer and employee feedback to improve and accelerate decision-making and be a catalyst for transformational change across your business.

For more information or sign up, click the link and sign up. We'll contact you with details.

So, you're interested in the field of customer experience work, and want to learn more.... You're in luck!

Based on the positive feedback we've received in the two prior sessions, we're starting another virtual seminar, Customer Experience: Beyond Customer Feedback, in early May. Join other internal customer feedback and CX pros to share insights, discuss challenges, and learn from a great facilitator.

For more information - click the link below or just send us a note here on Facebook and we'll follow up right away.

E.G. Insight, Inc. on LinkedIn: Seminar: Customer Experience - Beyond Customer Feedback Participant feedback has been strongly positive, so we're adding another session of "Customer Experience: Beyond Customer Feedback" to the calendar. This...

Twin Cities Folks: Please consider joining us next Tuesday at the Customer Experience Professionals Association - Twin Cities Network event: Emerging from the Pandemic.

This is the first in-person CXPA-TCN event since the pandemic began, and we thought it was just time to be together. No speaker, no program, just pure networking, catching up with colleagues in the profession, and welcoming new folks to the group.

E.G.'s Eric Engwall and Heart of the Customer's Jim Tincher are serving as co-hosts - and they'd love to welcome you to Utepils Brewing Co on Tuesday, August 10.

Click here for more info or to register: https://www.eventbrite.com/e/cxpa-twin-cities-local-event-emerging-from-the-pandemic-tickets-162939352991

Late notice, but if you're interested in discussing how the customer experience is impacted by significant organizational changes (mergers, divestitures, leadership and strategy shifts, etc.), please join us tomorrow morning for a live and lively exchange of ideas, successes, and mistakes to learn from!

CXPA Twin Cities Network - Virtual Coffee Chat We'll keep the conversation light, but our general theme will be the impact of major organizational changes and transitions on CX efforts.