Destiny Hollatz Recruiting

Job Description
Base Pay: $14.00

Total Target Compensation (Base Pay plus Targeted Commission) $21.69

Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

XFINITY Mobile

Core Responsibilities

- Provide superior customer service with all customer interactions.

- Deep understanding of XFINITY products and services; effectively inform and educate customers

- Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives.

- Understand XFINITY products capabilities and how they outperform the competition.

- Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.

- Position devices, mobile devices and 3rd party accessories as part of core product offering.

- Set high standard by meeting or exceeding sales & customer satisfaction goals.

- Support store operations including inventory, equipment transactions and payment activity.

- Thrive in a fast paced, high-energy, rapidly changing environment.

- Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.

- Complies with all operational policies and procedures and Comcast code of conduct

- Completes all courses in the training curriculum.

- Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.

- Requires travel throughout the store to greet and direct customers, perform product demo at various stations

- Drop-off and pick-up equipment from the equipment room for customers

- Other duties and responsibilities as assigned.

Apply Here:https://comcast.wd5.myworkdayjobs.com/Comcast_Careers/job/NJ---Mays-Landing-500-Consumer-Square---Retail-XFR2311/Retail-Sales-Consultant_R312961