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The payments industry has a blind spot.

Most organizations assume the cost of accepting payments is captured in their transaction fees.

New research shows that assumption is wrong—by a factor of 6X.

Today we published the Payment Experience Gap report, which finds that U.S. bill pay organizations incur more than $100 billion annually in payment acceptance costs beyond transaction fees.

For a mid-market to enterprise lender processing 500,000 payments annually, that gap adds up to approximately $3 million in payment-related costs beyond transaction fees.

The report introduces the Payment Experience Gap: the difference between what organizations believe they pay to accept payments and the actual costs across the full payment journey—including customer experience, support and operations.

The full findings are in our new report.

Read the press release: https://na2.hubs.ly/H06mCWm0

Conference conversations are great. Sending someone to an SEC showdown? That's pretty great too!

Congratulations to Lisa Vinson of Quad Cities Financial, winner of our Alabama vs. South Carolina football tickets at the Alabama Installment Lenders Association Annual Convention!

Thanks to everyone who stopped by to talk payments, customer experience and the future of lending. We loved connecting with so many familiar faces and meeting new ones along the way.

Enjoy the game, Lisa! 🏈