Professionalize It

Customer service and service recovery are critical to the success of a business. Proper training is important, but some things are just part of the company culture. Take a lesson from Outer and how their outstanding customer service.

A Lesson on Customer Service Recovery from Outer Furniture I’ve been doing customer service and sales training for a long time. So long that “they” say not to put the length on my profile for fear I might have age discrimination. Sigh. My family cringes when there is a customer service issue, and I provide feedback on how the employee could do better....

People buy into the leader before they buy into the vision. --John Maxwell