Samsons

ServiceNow System Administrator/Developer will perform system administration and configuration tasks in the ServiceNow instance.

Responsibilities include, but are not limited to:

•Provide support for ServiceNow instances

•Enhance, configure, troubleshoot, and manage ServiceNow instances in production and non-production environments.

•Work with Development team for migrations.

•Create post refresh strategy and refresh dev/test environment from copy of production.

•Build and design reports, gauges and homepages.

•Configure Service Level Agreements (SLAs) and SLA workflows.

•Support design and development of requirements for the CMDB with automated processes for gathering and populating CMDB data.

•Ensure proper configuration and design workflows for asset and configuration management requirements.

•Maintain business services and configuration item relationships in ServiceNow.

•Create and track Service Catalog requests, and items with variables.

•Create, monitor, modify, and publish Service Catalog workflows with approvals.

•Maintain notification process

•Enable search capabilities and customization of the Knowledge Base.

•Create and modify Access Controls

Requirements:

•Bachelor's degree or equivalent experience, and 3+ years of relevant experience preferred

•ITIL and ServiceNow System Administrator certifications preferred

•At least 3 years experience in ServiceNow Administration (ServiceNow).

•At least 3 years of experience in ServiceNow Design and Development Experience highly preferred.

•At least 3 years or more experience in ITIL implementation experience

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Samsons SAMSONS is an American technology company based in Maryland focused on e-commerce, cloud computing,

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