Navigator Consulting

Mistakes happen.
Our customers will get upset.
It's how we handle that upset that creates the lasting impression. Do you have a guest recovery plan? Does your team know what they can do to fix a negative experience?
Good guest recovery is more than just comping or handing out free stuff.
Good guest recovery is about communicating understanding and care.
Contact us for some easy strategies for your team to employ to recover a negative guest experience.
Navigator-consultants.com

This is why written systems and procedures are necessary.
They define the process and create consistency.
They sure make it easier and less confusing for new staff to come into your organization.
If you don't have written procedures and you don't have a process for checking in and refreshing with your staff - they are for sure making their own rules.
Even with the best of intentions this creates inconsistency for your guests, and inconsistency in the information you need to run the business.
Systems don't mean micromanaging, they are about keeping the path clear and easy to follow.
We at Navigator Consulting are passionate about good, usable guidelines for running your business, we help with a good refresh or putting it together from scratch.
Check us out with a complementary meeting.
Navigator-consultants.com

Ever had a “perfect plan” fall apart before lunch?
Yeah… us too.

The real skill in this business isn’t avoiding chaos — it’s how fast you recover from it.

This month’s blog is all about the pivot — and how to get your restaurant back to balance when things go sideways.

https://www.navigator-consultants.com/news-item/the-pivot-how-great-restaurants-regain-balance-when-the-plan-falls-apart/