Weiss Distributors, Inc.

To our customers with Verizon cellular communicators. Please see the link below.

https://status.resideo.com/

3rd Party - Service Degradation
Update - We are aware of Verizon service disruptions affecting several regions, including New Jersey, Virginia/DC, and potentially Louisiana.

We have raised support tickets with Verizon to address the issues impacting our customers. Our team is committed to driving a resolution.

status.resideo.com

To Our Valued Customers,

Please check out this status alert regarding AT&T and Verizon Cellular communicators.

status.resideo.com

Resideo update

Verizon LTE communicators

Update: Some users may still be experiencing intermittent degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This may result in various commands responding intermittently, such as panel login, changes to a panel, arm/disarm and failure to load panels.

Our team continues to actively investigate the issue. We are actively engaged with Verizon's Technical Team. We will continue to provide updates until full functionality is restored.

Resideo notice

Some users may experience degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This can result in no response to remote tests, connections, and inability to arm/disarm via Total Connect.

Alarm delivery is not impacted. These devices remain connected to the network and will send locally generated alarm signaling.

We appreciate your patience, our team is actively investigating. We will continue to provide updates until full functionality is restored.

https://www.facebook.com/share/p/15FBSBzKbi/?mibextid=wwXIfr

Burglary Investigation on Rosegate Court

Berkeley Heights, NJ – On Monday, February 24, 2025, the Berkeley Heights Police Department responded to a report of a burglary at a residence located on Rosegate Court. The incident occurred while the homeowners were away on vacation.

Upon arrival, officers conducted a preliminary investigation which revealed that unknown suspects gained access to the home through a second-floor rear bedroom window. The interior of the residence showed signs of having been ransacked, and several personal belongings appear to have been disturbed or taken.

The Berkeley Heights Police Department is actively investigating this incident and urges members of our community to remain vigilant and report any suspicious activity in their neighborhoods.

If you have any information regarding the burglary on Rosegate Court or may have witnessed anything unusual in the area, please contact the Berkeley Heights Police Department Investigation Division at 908-464-1111.

To our Total Connect Customers,

We’re reaching out with an important update regarding your current security camera system. After many years of service, as of July 30, 2025, your first-generation Total Connect® cameras will no longer function. But this is an opportunity to upgrade your security with the latest technology available in a new lineup of award-winning First Alert® VX series cameras.

We understand that this may feel unexpected, but the new VX Series cameras offer significant improvements in image resolution and quality, smart event detection, 2-way audio and improved app experience, all features that can make a real difference in your security system.

Our goal is to make this transition as smooth and straightforward as possible for you. Please contact us at 973-564-7568 directly with any concerns.

Thank you for choosing Weiss Distributors, Inc. your continued safety and satisfaction are our top priorities.

The devices affected are:

iPCAM-WI2
iPCAM-WO
iPCAM-PT
iPCAM-PT2/PT2A
AP/WAP/WAP-PLUS/WREX
ACU

Thank you,
Dan Weiss

For our dual path customers:

Resideo is presently updating the firmware on devices. The updates started on 11/12/2024 and will continue until approximately 12/20/2024.

During the update of these devices, the end user may experience keypad beeping. This beeping will either clear automatically after the update or the end-user can press any key to silence the beep or their code and off twice to clear out the message.

The devices may generate the below signals to the Central station during the update process.

R35300103 R-353-Long Range Radio xmitter fault
R35500000 R-355-Loss of Radio ECP supervision
R90300803 R-903-Code Update for a device
E33900803 E-339-Exp. Module Power On / Reset
E35500000 E-355-Loss of Radio ECP supervision
E90300803 E-903-Code Update for a device