Reflect Excellence LLC

Gallup says 70% of team engagement comes down to the manager. Yet organizations keep spending billions on engagement programs while manager engagement itself has cratered. The fix: First, reduce the manager's burden — you can't pour from an empty cup. Second, re-establish three basics monthly: clarity on expectations, care for the whole person, and development conversations. Third, stop measuring engagement scores and start measuring the behaviors that produce engagement. Fix the manager, fix engagement. What's your organization doing to support its managers?

Is your organization still treating burnout like a personal problem? Christina Maslach — the world's leading burnout researcher — says audit the system, not the people. Six areas to examine: workload, control, reward, community, fairness, and values alignment. When you fix the mismatches between people and the system, you fix the burnout — without another meditation app or pizza party. What would change in your organization if you audited these six areas?