Prsonas

There are 7,000+ languages in the world. Most organizations are covered for maybe a handful of them, on a good day, during business hours, assuming the right person is in.

What does it actually look like when that gap closes? A hospital that never has to tell a patient "we don't have anyone who speaks that right now." An airport desk that still works at 2am for the passenger who just landed and has absolutely no idea where they are going. A government office where you don't have to bring your own translator to access a service that exists for you.

The PRSONAS digital workforce speaks virtually any language. No shift changes. No gaps on a Tuesday night. No moment where the person asking for help is made to feel like a problem to be managed.

Only 28% of employees know how to use their company's AI applications.

The average enterprise is running about 200 AI tools. And according to Deloitte, 74% of organizations still struggle to translate AI investments into meaningful business outcomes.

So to summarize: companies are buying more AI than ever, deploying it across more functions than ever, and two-thirds of their employees either can't use it or won't.

The organizations winning at AI right now are not the ones with the most tools. They are the ones who asked a deceptively simple question before deploying anything: will people actually want to use this?

That question changes everything about how you build.

The State of Digital Adoption 2025 WalkMe - Digital Adoption Platform Discover the state of digital adoption in 2025 and how enterprise AI integration is shaping the future of work. Insights from 3,700+ global leaders and employees.

Workers Credit Union serves over 110,000 members across Massachusetts and needed to keep that experience personal, private, and accessible in multiple languages without burning out their team.

So they brought in Olivia. A PRSONAS™ AI avatar concierge took over greetings, appointment check-in and scheduling, and member questions in six languages, including ASL, across three branches. Their financial coaches got back to doing what they did best: helping real people build better financial lives.

The results spoke for themselves. Workers Credit Union took home a 2021 CUNA Diamond Award for Innovation. Read the full story here:

https://bit.ly/4dkj9sY