Metaverse CXM
Customer experience management (CXM) in physical and digital worlds.
10/09/2022
This Is Life in the Metaverse
Every hour of the day and night with the gamers, parents, insomniacs, preteens and aspiring comedians who are the earliest adopters of the immersive, three-dimensional internet that Mark Zuckerberg has bet the future of his company on.
When I told my friends and family about my experiment, they all asked the same questions: What is the metaverse like? Is it fun?
Putting on the headset was annoying, but once I started chatting in Horizon, I had a good time and was reluctant to leave. I liked meeting people spontaneously without the increasingly heavy-handed algorithmic intervention of traditional social media platforms.
But explaining the metaverse through the lens of Horizon feels akin to unpacking the potential of “the web” by surfing AOL chat rooms in the 1990s, during the days of dial-up modems. Meta’s V.R. social network is an early and singular part of what could become a large technological shift.
https://www.nytimes.com/2022/10/07/technology/metaverse-facebook-horizon-worlds.html
09/25/2022
Neal Stephenson Named the Metaverse. Now, He’s Building It
Stephenson is now entering the marketplace with his own take on how his fictional concept might become a real-life make-believe world. He’s partnering with a crypto guy—Peter Vessenes, who heads the Bitcoin Foundation—to start Lamina1, a company hoping to create a scaffolding upon which creators can build an open metaverse.
https://www.wired.com/story/plaintext-neal-stephenson-named-the-metaverse-now-hes-building-it/
08/14/2022
By 2030, “a large proportion of people will be in the metaverse in some way,” predicts Melanie Subin, a director at The Future Today Institute in New York City. In the metaverse you'll be able to swim with the sharks, tour the Parthenon in Athens, or go skydiving -- all from your VR glasses. And "you" can be anyone you want, even LeBron James or a jaguar. The only limit in virtual reality is your imagination.
https://nypost.com/2022/01/08/experts-predict-living-in-the-metaverse-by-2030/
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Customer Experience for Food & Beverage Industry
Technology-empowered customers are changing the nature of food & beverage business. How you respond and the CX you provide determines how well you do in the age of the customer. Simply put, CX is your greatest source of competitive advantage.
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